Eldar Erlich | August 2, 2022
By Eldar Erlich, Associate Product Manager, Qtrac by Lavi Industries Hotels go to great lengths to accommodate guests with special needs. During the reservation process, guests are asked about concerns such as wheelchair accessibility or a crib so that people have the amenities they need when they arrive. A quality hotel will do everything it can to ensure these guests’ additional needs are met. However, there’s often a gap in this commitment to service: check-in. If a guest with special needs encounters a long wait when arriving at the hotel, the customer experience may immediately deteriorate. Someone struggling with a medical con...
Luxury California Hotel Group Selects ALICE to Standardize Operations And Communication Across Seven Properties
ALICE | April 16, 2018
ALICE has been selected by multi-generational owned luxury properties, The Woodside Hotel Group, to enhance their internal communication, concierge operations, and guest engagement, across seven of their ten stunning properties in Northern California. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. Before ALICE, the Woodside Hotel Group used various methods of communication and task delegation,...
ALICE | July 11, 2017
Managers at the boutique coastal ranch and spa The Ranch at Laguna Beach chose ALICE to improve staff communication, but have "fallen in love" with the mobile platform's other operations-enhancing features New York, NY -- Southern California escape, The Ranch at Laguna Beach, has selected ALICE's mobile request management software ALICE Staff to improve staff communication across the 87-acre resort. ALICE, the hospitality industry's leading operations platform, connects every department in a hotel with one platform for all staff communication and guest requests. Prior to ALICE, The Ranch LB - which is nestled in the majestic, but signal...
SH Hotels & Resorts Names Toni Stoeckl Chief Marketing Officer
Hyatt Regency San Francisco Plans September Debut of Multimillion-Dollar Guestroom Renovation
Noble House Hotels & Resorts Appoints Drew Berry as General Manager of The Portofino Hotel & Marina
Global Business Travel Spending Is Coming Back, but Recent Headwinds Push Anticipated Full Recovery Into 2025 and 2026
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