guest journey
Maestro PMS and Hapi Streamline Salesforce Connectivity for Margaritaville Hotel
Maestro | June 7, 2022
The Margaritaville Beach Hotel in Pensacola Beach, Fla., can now centralize data and improve the guest journey; See Maestro in Booth 1325 and Hapi in Booth 1300 at HITEC Orlando Markham, Ontario, June 7, 2022 — Today, Maestro and Hapi have teamed to enable independent hotels to make more impactful connections with their guests. By integrating Maestro PMS with Hapi, hoteliers and technology solutions providers can now access and share data with Maestro as well as more than 100 other solutions providers by writing to a single Hapi API with little to no development work on the hoteliers’ end. The Hapi-Maestro integration is the next step ...
The Don CeSar Provides “InnSpired” Luxury and Convenience With Guest Experience Mobile App and Integrated Technology Suite From InnSpire
InnSpire | April 19, 2022
Iconic Florida property teams up with leading hotel technology provider to empower guests with unrestricted access to luxury amenities through a comprehensive mobile-based Digital Guest Journey that provides convenience at every touchpoint St. Pete Beach, FL, USA – April 19, 2022 – InnSpire, the leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, has partnered with The Don CeSar, a historic property located on Florida’s Gulf Coast, to provide a comprehensive suite of technology solutions designed to maximize and streaml...
Providing a Positive Experience Across the Entire Guest Journey
Robert Reitknecht | July 25, 2018
By Robert Reitknecht Twenty percent of hotel guests say their customer experience (CX) expectations are higher than they were two years ago. So, what's changed between now and then? Greater demand for quality, consistent service organization-wide. Consider these three real guest reviews I found on TripAdvisor: · "The first night was horrible. At [midnight], kids were shouting and making noises outside my room. I called reception to get security to come and do something and tried to sleep. No one came." (source) · "The breakfast buffet staff was horrible. Whenever we would simply ask for some food to be restocked, they woul...
These Major Trends Are Changing the Hospitality Industry, as You Know It
April 18, 2017
By Jos Schaap, CEO, and Founder, StayNTouch In the hospitality industry, the only thing that's constant is change. It's clear you can't talk about the hospitality industry these days without talking about disruption. As a hotelier, you need to constantly keep your pulse on emerging trends to avoid disappointing guests and falling behind competitors. The priority no longer lies in only increasing the number of guests you attract, but rather improving their experience to keep them coming back—whether it be online, on-property or across different touchpoints. Here are the three important changes that'll make (and continue to make) a ...
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