guest interaction
5 Ways Technology Can Enhance the Guest Experience
Emily Teachout | March 3, 2022
By Emily Teachout Guests are the most important part of any hospitality business, so their satisfaction should always be top priority. A quality guest experience strategy will empower you to maintain strong customer relationships by providing opportunities to authentically interact with your guests, and in turn, provides guests with an optimized experience. Technology can further boost your efforts by providing additional options, control, and personalization. If you’re unsure where to start, explore these five technology enhancements that add to the guest experience. 1. Interactive Guest Portals Travel restrictions due to COVID us...
Hospitality First: Koncept Hotels Optimizes Business Strategy in the Digital World With Infor
Koncept Hotel Management GmbH | November 7, 2018
NEW YORK – Nov. 7, 2018 – Infor, a global leader in business cloud software for Enterprise and SMB companies, today announced that Koncept Hotels has deployed hospitality cloud solution Infor HMS. Supporting the hotel group's digital strategy, the application will be used to support changing customer needs and ensure guest preferences are met. The hotel start-up, founded only one year ago, won the Digital Leader Award 2018 in July, Germany's most important award for digitization solutions. The hotel does not only digitize processes, but develops new services to meet the needs and expectations of an increasingly tech-savv...
Putting Guest Interactions Into Accounting Terms
Larry Mogelonsky | October 12, 2016
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) To those who have taken a course in accounting or general finance, both of these four letter acronyms should be instantly familiar. Adapting these terms beyond bookkeeping and into the realm of hospitality, we can lever such terminology for a completely different purpose – guest interactions. First, a refresher for those who have been away from the financial texts for a while. FIFO, or 'First In First Out', is the generally accepted means of assessing the costs of inventory. With FIFO, inventory valuation is based upon a calculation that infers that products being sold are the oldest ...
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