guest intelligence

/Tag: guest intelligence

guest intelligence

Cendyn and Hospitality Plus Collaborate to Assist Hotels With the Guest Experience

Cendyn | March 27, 2019

Boca Raton, Florida – March 27, 2019 – Cendyn, the World's Leading Hotel CRM Provider, and Hospitality Plus, the online distribution and digital marketing experts, have announced a collaborative initiative that will enable hoteliers to enhance the guest experience throughout their travel journey. Hospitality Plus work with hoteliers across multiple regions to future proof their digital engagement strategies. Their guidance and counsel for hoteliers provides solutions for revenue management, guest engagement, digital marketing, website performance, market intelligence and online reputation. This collaboration with Cendyn will...

Current Hotel CRMs May Be Doing More Harm Than Good

Terri Miller | January 24, 2019

CRM software boasts so much potential, but is that potential being maximized? By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Hotels worldwide are looking for technological advances to thrive in this competitive environment. As a result, many are turning to CRM systems to gain an advantage. Hotels are pouring millions of dollars into driving loyalty through guest engagement, but without reliable data and technology, many initiatives fail to deliver. While CRM can, at its core, represent so many things, CRM technology is the system hotels have in place to manage interactions with current and potential guests. The...

Cendyn Is North America’s Leading Hotel CRM Technology Provider & Data Driven Marketing Agency for 2018, as Voted by Prestigious World Travel Awards

Cendyn | September 24, 2018

Boca Raton, Florida – September 24, 2018 – Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as North America's Leading Hotel CRM Technology Provider and North America's Data Driven Marketing Agency for 2018. The prestigious World Travel Awards recognizes companies, organizations and brands that push the boundaries of hospitality industry excellence. "We are truly honored to have won these awards. Cendyn was founded over 20 years ago in North America, so these awards really resonate with our continued efforts to innovate and evolve with the hospitality indust...

Cendyn Has Been Nominated for Four Prestigious World Travel Awards 2018

Cendyn | September 11, 2018

Boca Raton, Florida – September 11, 2018 – Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been nominated for four World Travel Awards; World's Leading Hotel CRM Technology Provider, World's Leading Data Driven Marketing Agency, World's Leading Hotel Sales Proposal Platform 2018 and World's Leading Hotel Event Management Platform. The World Travel Awards recognizes companies, organizations, and brands that push the boundaries of industry excellence. "We are extremely honored to have been nominated across all these awards on a global basis," says Charles Deyo, CEO & Pre...

Concilio Labs and REBEL Travel Corporation Announce a Partnership Aimed at Enhancing the Utilization of Guest Personalization Technology

Concilio Labs | June 27, 2018

Washington, DC (June 27, 2018) – Concilio Labs, a leading provider in guest intelligence technology that unlocks powerful insights from hotel and guest data, and REBEL Travel Corporation, a global integrated marketing and technology company, today announced their strategic partnership. Concilio Labs' game-changing CRM will help to further REBEL's marketing, distribution, analytics, and technology solutions for hospitality and travel companies worldwide. REBEL plans to leverage Concilio Lab's Insight Engine to help further amplify their clients' ability to engage, understand, and build stronger one-to-one relationships with guests....

Cendyn Releases eNgage Application for Delivering Real-Time Guest Intelligence and Recommendations to Hotel Associates

Cendyn | June 19, 2018

Advanced version unveiled at HITEC Houston empowers your front-line staff to make every guest feel like a VIP with personalized customer service and tailored offerings. Boca Raton, FL, June 19, 2018 – Cendyn, the leading provider of hotel CRM and sales platforms, announced the next-generation release of its Cendyn eNgage guest intelligence solution. Advancements include enhanced user interface, reporting, rules engine and personalization options. Used in conjunction with Cendyn's eInsight hotel CRM, eNgage sits on top of a hotel's property management system or call center application, intelligently guiding staff to create authent...

Using Predictive Guest Intelligence to Drive Guest Retention and Revenue

Concilio Labs | April 19, 2018

New e-book from Concilio Labs explores the power of actionable insights to anticipate guest needs, increase sales and optimize hotel business performance Washington, DC (April 19, 2018) – Concilio Labs, a leading hospitality technology company, today announced the release of a new e-book titled, "Using Predictive Guest Intelligence to Drive Guest Retention and Revenue." As the gap between guest expectations and hotels continuing to grow, the revealing e-book uncovers actionable strategies to better understand and measure up against those expectations. Predictive Guest Intelligence (PGI) takes a high-level look at all the data avai...

The Set Hotels Joins Cendyn

The Set Hotels | April 10, 2018

The Set Hotels looks to the future and implements world's leading hotel CRM platform, Cendyn eInsight, across their hotel group London, United Kingdom - Tuesday April 10, 2018 – The Set Hotels, known for their modern take on grand luxury, is leading the trend for hoteliers across Europe with their decision to partner with Cendyn, the leading hotel CRM platform. Headquartered in London, ultra-luxury hotel group The Set owns and operates three iconic properties in Europe: Hotel Café Royal in London, Conservatorium in Amsterdam and Hotel Lutetia in Paris. With a unique, grand take on each property, The Set prides themselve...


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