guest experience technology
An Old Soul With a Fresh Twist, Crystalbrook Kingsley Embraces Technology and Sustainability With Solutions From McLaren Technologies
McLaren Technologies Asia Pacific | July 20, 2021
Sophisticated and with a nod to the area’s history, the new hotel is offering a fully contactless and paperless guest experience. Sydney, Australia (July 20, 2021) - A commitment to responsible luxury by Newcastle’s first five-star hotel, Crystalbrook Kingsley, has prompted a partnership with Asia Pacific’s leading hospitality solution specialist, McLaren Technologies. The new hotel was keen to embrace mobile-first guest experience technology and environmental change to enhance, not compromise, the quality of its guest experience. The new hotel, which opened its doors on June 9, worked with McLaren to tailor its approach to techno...
Silver Reef Casino to Implement KEYPR’s Guest Experience and Management Platform
October 18, 2018
The upscale Northwestern hotel and casino will bring the latest guest experience technology and a fully integrated management system to its guests and staff Los Angeles, CA (October 18th, 2018) — KEYPR®, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that its system will soon deploy at Silver Reef Casino in Ferndale, Washington. The casino chose KEYPR's full cloud-based platform during a rebranding and technology upgrade. "We are not far from the technology-focused Vancouver market and it's important we stay up with and even ahead of expectat...
San Francisco’s Hotel Zelos, Part of the Viceroy Hotel Group, Selects ALICE to Increase Operational Efficiency and Enhance the Guest Experience
ALICE | March 6, 2018
San Francisco's Hotel Zelos, a Viceroy Hotel, has selected ALICE's suite of hotel technologies to streamline staff operations and enhance the guest experience. Hotel Zelos, which joins sister properties Hotel Zetta and Hotel Zeppelin on the ALICE platform, is using ALICE's concierge software, ALICE Concierge, ALICE's housekeeping and maintenance software, ALICE Staff, and the company's guest text messaging solution, ALICE Guest. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge sof...
“No One Can Drop the Ball:” How Using Hotel Technology is Increasing Staff Efficiency and Improving Team Communication at the Radisson Hotel El Pa
ALICE | March 21, 2017
New York, NY -- The Radisson Hotel El Paso Airport is saving their employees time and improving their teams' internal communication with ALICE's staff operations management platform. The 239-room full-service hotel, which has been using ALICE since the beginning of the year, is running their front desk, maintenance, housekeeping and bellmen communications and task management on the platform. Prior to using ALICE, the Radisson El Paso communicated entirely via radio. Without the ability to record exchanges and requests, this made it difficult to track staff activity or establish staff accountability. Sometimes requests and directions wou...
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