guest experience management
Virdee Partners With Mews to Innovate the Guest Experience
Virdee | March 22, 2022
The integration empowers hoteliers to manage their properties and guest experience through seamless, user-friendly technology – and in some cases eliminate the front desk entirely. AUSTIN, TX – March 22, 2022 – Virdee, a SaaS company delivering digital check-in and virtual concierge services to the hospitality and commercial real estate industries, has announced a partnership with Mews, a cloud-based Property Management System designed for the hotel industry. Virdee is now available as a partner in the industry-leading Mews Marketplace. The Virdee Virtual Reception provides a fully contactless check-in experience, enabling 100% of...
Adding a Guest Experience Management Mobile App Is Aiding the Labor Crisis
Thomas Zarikian | December 8, 2021
5 ways a task-oriented mobile app can help hotels attract and retain talent while improving operations, driving revenues, and ensuring positive online reviews By Thomas Zarikian In today’s world there is an app for almost anything, and one can’t deny that apps have greatly simplified our lives. Just think of how many apps you’ve used today! Some you may even deem essential to your daily professional life. Yet, for some reason, it seems the hotel industry has fallen behind in adopting the technology and leveraging the increased productivity that apps bring. Contrast that with the airline industry, which is at the forefront of technol...
Hoteliers Excited About Improved Guest Satisfaction With Maestro’s New GuestXMS Mobile Engagement & Feedback Tool
Maestro PMS | June 30, 2021
MARKHAM, Ontario— June 30, 2021 — Independent hoteliers operating on Maestro PMS are thrilled to be able to add a new two-way real-time guest engagement module designed to drive guest satisfaction and improve operational efficiencies. Introduced as GuestXMS, and tightly integrated into Maestro, the tool is serving as a comprehensive guest engagement and operational communication hub for hotels, providing enhanced insights into guest needs. Powered in collaboration between Maestro and Fetch, GuestXMS enables hoteliers to send text messages to guests to gauge their satisfaction upon arrival and immediately resolve issues if necessary, r...
Live! Casino & Hotel Selects KEYPR as Guest Experience Technology Partner
KEYPR | January 16, 2018
New Live! Hotel to deploy KEYPR's cloud-based platform which brings the latest guest experience technology to the hospitality industry Los Angeles, CA (Tuesday, January 16th) -- KEYPR®, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Live! Casino & Hotel, one of the largest commercial casinos in the country, will deploy its expansive hospitality platform at the new Live! Hotel, which is set to open in Spring 2018. "After conducting a thorough and extensive search, we have deter...
Belle Mont Farm Implements Guestware
Guestware | August 2, 2017
Seattle, WA – Guestware, the hotel industry's most comprehensive and flexible Guest Experience Management software, has announced that Belle Mont Farm in St. Kitts, West Indies has implemented Guestware Select. Settled in the foothills of Mount Liamuiga Volcano, the property is nestled among 400 acres of fertile, organic farmland and lush tropical forest. With 84 cottages, seven farmhouses, and five villas, the boutique luxury hotel was seeking a guest response solution to better serve their guests who have traveled far to stay at their stunning property. They selected Guestware based on the advanced technology of the software, an...
GEMtouch Announces General Availability of Its Signature Guest Experience Management Solution After Successful Pilot
GEMtouch | June 21, 2017
Award Winning Chatham Bars Inn Expands to Resort-Wide Deployment ATLANTA, GA – June 21, 2017 – GEMtouch, the travel technology startup that is the emerging leader in hotel and resort guest activity management solutions, today announced the general availability of its signature GEMtouch Guest Experience Management Solution. The announcement follows the completion of a year-long, phased pilot of the cloud-native, software-as-a-service solution at the award winning Chatham Bars Inn, a four star resort which occupies some of the best shoreline on Massachusetts' Cape Cod. When deciding where to start, the Chatham Bars team pointe...
Guestware Celebrates 20 Years of Exhibiting at HITEC
Guestware | June 21, 2017
Seattle, WA — Guestware, the hotel industry's most comprehensive and flexible Guest Experience Management software, is celebrating 20 years of participation at HITEC, the world's largest and most extensive hospitality technology event. This year's event will be held in Toronto, Canada, from June 26-29. Guestware will be demonstrating their latest functionality in booth #1017. Guestware is a CRM solution that empowers the hotel services staff to deliver on individual guest needs and requests. It provides a toolbox of functions that allows staff to log, dispatch, record, and report on all things guest and facility-related. This keep...
Are Select Service and Boutique Hotels Ready for Automated Maintenance and Guest Response Software?
Guestware | June 5, 2017
By Michael Benjamin, Co-founder and Owner, Guestware This may seem hard to believe, but most hotels under 150 rooms still track guest requests and hotel maintenance manually. That's right,old school paper logs are still widely used to maintain millions of dollars in physical assets, and to service another important asset - the guest! Most larger, full- service hotels use software to automate these processes, but the cost and complexity has been too much for many select service and smaller hotels. Until now. This is all changing rapidly as advancements in technology make this category ripe for adoption in the select service hotel market....
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