guest experience designer
Hotels vs Airbnb: Winning the Tech Convenience Game
Martin Soler | March 17, 2023
By Martin Soler A while back, I shared a post on LinkedIn where I pointed out that, from a digital guest experience perspective, Airbnb is miles ahead of the hotel industry. I warned that if hotels don't step up their tech game, they might lose customers to Airbnb because, let's face it, the experience is just a lot smoother. That post stirred up some interesting reactions, with people defending their preference for hotels over Airbnb, complaining about Airbnb's cleaning fees, and so on. But it seemed like most folks missed the whole point. It's not about Airbnb vs. hotels or one taking over the other – we've moved beyond that. We al...
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