guest engagement
Virdee and dormakaba Partner to Provide Seamless Solution for Digital Check-In and Access
Virdee | April 15, 2021
Guests, residents and the owners that serve them benefit from innovative access control and visitor engagement AUSTIN, Texas – April 14, 2021 – Virdee, a SaaS company serving the lodging, multifamily and commercial real estate industries, announced today an integration with dormakaba’s mulithousing smart lock access control solutions. The partnership provides customers and third-party integrators with a seamless solution for digital check-in and visitor engagement at buildings with dormakaba products. The Virdee platform not only supports property access through the dispensing of key cards from Virdee’s Virtual Reception kiosk,...
How to Care More About the Customer Than the Sale
Shep Hyken | March 17, 2021
By Shep Hyken It seems that most of the companies that customers love to do business with have something in common. They focus more on the customer than they do the sale. Sure, they want to make the sale, add more revenue and get higher ratings. What company doesn’t want that? But when they focus on the customer’s needs, the rest seems to fall into place. A great example of this comes from Dawn Mushill, one of our Shepard Letter subscribers. She emailed me a great story worth sharing. The short version is this: Dawn ordered a product from a vendor. Since she is working remotely, she gave her home address. The company recognized t...
6 Hospitality Trends to Watch in 2021
Amadeus | February 1, 2021
With the global roll out of COVID-19 vaccines underway, we are all hoping for brighter days ahead along with the return of travel. But it’s also important to acknowledge that the experiences and customs we once knew may look different – either temporarily or permanently due to the pandemic. As the year progresses, what will travel look like? How can the hospitality industry restore traveler confidence while demonstrating resilience? As COVID-19 wears on, 6 significant trends have emerged that will continue to shape hospitality for the months and years to come. Go big (near or far): making travel dreams come true As roads, skies, and ...
Top 5 Essential Hotel Management Tips for the Perfect Guest Experience
Patrick Landman | January 18, 2021
By Patrick Landman It is now more important than ever to make every guest’s stay be as fulfilling and enjoyable as possible for your hotel. It is simply too great a risk to lose revenues as a result of bad reviews, having to issue refunds, or through other issues that generate guest complaints. In this article, we reflect on where such issues may arise, how to measure, and how to take fast, effective action allowing you to manage your hotel in the best way possible. In this article: Personalize your hotel experience: the guest is king Break the barriers and silo mentality Rethink your value-adds What hotel guests re...
How Hotel Salespeople Are Using Tech to Put People Back in the Sales Process
Doug Kennedy | January 11, 2021
By Doug Kennedy In recent years, sales conversations between buyers and suppliers have moved to digital formats such as email and in-app platform messaging in CVENT, The Knot, and CVB apps. Too many salespeople mistakenly believe two urban legends: that planners exclusively prefer digital communications, and that the most important factor is simply being the first to respond. On top of it all, the 10+ years of surging demand in the pre-pandemic era caused the sales culture at many hotels to devolve into an “order-taking paradigm” and set the stage for what I call the era of “silent selling.” On the other side of this equation, p...
Clairvoyix Adds Contactless Guest Engagement and Digital Team Operations Suite With Fetch Integration
Fetch | November 19, 2020
Leading hotel marketing automation system integrates with digital guest engagement platform to empower hotels and further improve campaign ROI using service intelligence. LAS VEGAS, NV (November 19, 2020) – Two things are top of mind for hotels as they begin their recovery: acquiring guests and operating safely. Clairvoyix has partnered with Fetch to provide hotels one integrated platform to achieve these goals. Clairvoyix supported properties can now use Fetch to ensure safe high-quality guest experiences with proactive contactless guest engagement while leveraging guest satisfaction data to create targeted and personalized marketing ...
Mass Rollout Bringing 900 Hotels Onto Maestro PMS Browser Version 5.5 in 2020 at No Cost to Clients
Maestro | November 17, 2020
Maestro shows its 43+ year service commitment by implementing portfolio-wide PMS upgrade to better prepare independent operators for the ‘new normal’ Markham, Ontario, November 17, 2020 — Maestro, hospitality’s most trusted provider of property- management systems for independent and luxury resorts, conference centers, vacation rentals, and multi-property groups, is nearing completion of a portfolio-wide version upgrade of its latest Browser and Windows Versions. The provider offers complete flexibility to deploy it’s feature identical Browser PMS Suite of solutions either cloud-hosted, self-hosted, in your own private cloud or o...
Volara Named a ‘Hot 25 Startup’ for 2021 by PhocusWire
Volara | November 9, 2020
The future of hospitality communications is now; Voice-based contactless customer engagement provider is keeping hotel guests and staff talking safely amidst the pandemic November 9, 2020, NEW YORK — Volara, the voice hub for the hotel industry, has been selected as one of PhocusWire’s “Hot 25 Startups” for 2021 and has been invited to present their innovative solutions during the Innovation Summit at Phocuswright 2020 on November 12, 2020. The third annual event, produced by PhocusWire, the sister media brand of travel research and events business Phocuswright, recognizes companies that have navigated through the pandemic and,...
1
Industry Happenings
2
All Things Independent
3
Market Reports
4
Technology
5
Operations
Today's News
Cycas Hospitality Secures Three Hotels Deals Across Europe in First Quarter of 2021
Hyatt Regency Hill Country Appoints Steven J. Smith as General Manager
WTTC Reveals U.S. Travel & Tourism Sector Suffered Loss of $766 Billion in 2020
Phonesuite Direct Promotes Jamie Prestileo to VP of Sales & Marketing
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.