guest data

/Tag: guest data

guest data

NAVIS and GCommerce Announce an Integrative Partnership to Support Hoteliers

NAVIS | February 6, 2019

What happens when two hospitality companies discover that they not only share values but also offer complementary solutions and services to the hotel industry? They partner to better serve the marketplace! BEND, Ore. (February 6, 2019) – The hospitality industry is quickly evolving, and this evolution is making it more challenging than ever for hoteliers to serve their guests in new ways and lead their businesses. There are modern challenges, and new ways to do business that can seem overwhelming. It's also more critical than ever for hospitality professionals to know that they have complete data (online and offline), and focus th...

Tackle Guest Experience Like a Pro, This Super Bowl

Divya Bhat | January 22, 2019

By Divya Bhat With Aerosmith, Ludacris, Cardi B, Maroon 5 and the likes setting the scene, the city of Atlanta is all set to host the Super Bowl 2019. This is the third time that Atlanta will be hosting the mega sporting event, after 1994 and 2000. This obviously comes as great news (with its own set of challenges) to all hoteliers in and around the city. In fact, most accommodation options almost always sell out months in advance when it comes to Super Bowls! But is that all there is for hoteliers to cash in on? We think not. Assuming that you've hit jackpot just because you are sold out for the Super Bowl season is a big mistake. Gett...

NAVIS Announces Launch of the Only Complete Hospitality CRM Platform

NAVIS | November 1, 2018

Staying true to their roots as hospitality innovators, NAVIS helps lodging providers take charge of the guest relationship with pioneering new CRM. BEND, Ore. (November 1, 2018) – The hospitality marketplace is changing quickly, and the NAVIS mission is to help their hospitality clients accelerate revenue growth, enhance guest experiences, and increase the lifetime value of their guests. That's why the company is thrilled to announce the official launch of the industry's only complete Hospitality CRM that unifies hotel reservations and marketing teams around their guest data to drive more direct bookings and revenue. The highly an...

Revinate Announces Partnership With Duetto

Duetto | October 30, 2018

Joint Solution Powers Dynamic Pre-Arrival Emails That Drive Upgrade Revenue San Francisco, Oct. 30, 2018 — Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced a partnership with Duetto, hospitality's only Revenue Strategy Platform, to enhance the power of its guest marketing solution. Now, joint customers will be able to use Duetto's platform and its Open Pricing application GameChanger to dynamically price upsells and upgrades driven through Revinate Marketing. The real-time pricing solution will enable personalized offers to maximize conversion and revenue. "Due...

Tourism Tidbits: Using Questionnaires: The Do’s and the Don’ts

Dr. Peter Tarlow | August 3, 2018

By Dr. Peter Tarlow Perhaps one of the least well-understood and most used forms of tourism research is the "questionnaire". Tourism professionals and marketers utilize this scientific method on a regular basis and statistics play an important role in tourism decision-making and marketing. Classically tourism should be divided into quantitative and qualitative research. Both forms of research are important and both provide important insights into the market. Statistical data are also divided along a second fault line, that of descriptive data (data that provides a picture of current reality) and inferential data (information from which ...

Bringing Data to Life: How a Deeper Guest Understanding Drives Revenue

the Author | February 22, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Business today is all about choice — a surplus of choice. In this world of abundant choices, consumers hold the cards as they equip themselves with information to make educated buying decisions. The digital age has also created an ever-evolving online forum for both positive and negative consumer-generated reviews. As a result, the standard of business offerings must remain competitive, or risk being painted in a negative light by vocal consumers. This understanding holds true for the hospitality industry more than ever before, as hotels look to data-driven i...

The 9 Biggest Mistakes Hotels Make When Choosing a PMS and How You Can Avoid Them

StayNTouch | February 22, 2018

DOWNLOAD THE FULL CHECKLIST As a hotel owner, your property management system (PMS) can be the lifeblood of your business. The right PMS can bring many benefits to your hotel, from better staff productivity, increased operational efficiency, centralized guest data and communications, improved guest engagement and even increased revenue. However, some hotels can't take full advantage of these PMS benefits because they've made one or more common - yet critical mistakes in choosing the ideal solution. The problem is that this is a high-stakes game – picking the wrong tool can undermine your entire guest service strategy and p...

Use Data to Unlock Meaningful Guest Insights

the Author | February 8, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Today's hotelier is constantly bombarded with information. In the ongoing effort to keep guests happy, a single hotel may maintain many different systems and solutions in place to keep operations running seamlessly—everything from the PMS to various POS platforms to a CRM and more. Each of these systems, solutions, and platforms represent a potential data goldmine to glean information about guest preferences, purchase habits and even sentiment. Sometimes, more data is just that – more. Access to this data reveals a larger question for hoteliers: How...

As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.