george lessmeister
Company Culture Matters (to Your Staff and Your Guests)
George Lessmeister | December 15, 2022
By George Lessmeister Have you ever gone to a party and had the sense that the hosts just had a big fight before everyone arrived? It feels awkward, and it’s not the best night out. Similarly, if employees are dissatisfied, guests may sense that kind of “mood in the room,” which can affect the bottom line. By building a culture that supports employees, you create a positive mood that will keep customers and guests coming back. Front-line employees, especially in the hospitality industry, are the only segment of a company customers see. When employees are unhappy, guests feel it, and leave with a negative view of the whole operatio...
1
Technology
2
Appointments/People on the Move
3
Operations
4
Industry Happenings
5
All Things Independent
Today's News
Cheval Collection Selects IDeaS G3 RMS at Eight Additional Luxury Serviced Apartment Properties
Hospitality Students Creatively Solving Problems With Lego Learning Initiative
Are You Leaving Money on the Table? Turning Casino Resorts Into Go-To Venues for Profitable Groups and Events
AAHOA’s Hoteliers Push Forward Impactful National Advocacy Agenda in Washington, D.C.
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.