Dr. Stefano Borzillo | May 22, 2020
Effective evaluation to ensure a well-functioning team in the workplace. By Dr. Stefano Borzillo Hospitality is typically founded on teams of individuals working together, not only for the high performance of their function but also for creating a positive experience for guests. We can see that F&B, front desk and housekeeping teams all have an effect on guests’ impressions of their hotel stay. Similarly, back office teams such as marketing, finance and revenue management contribute to the performance of the organization through smooth operations and raising brand awareness. Research has identified that the more effective the team...
John Kearney | January 17, 2020
By John Kearney Productive employees are essential for the success of any hotel - a fast-paced environment attending to demanding customers, sometimes 24 hours per day. It requires outstanding customer service, which can only be provided by a dynamic staff. To keep productivity at its best standard, you will have to consider several factors. And one with the highest impact is shift length. How it affects your staff’s performance, and what you can do to prevent it from having a negative influence, is what we will discuss in this article. How productivity is measured in hospitality The hospitality industry is diverse. Your hotel...
JLL Real Views | September 27, 2018
For environmentally minded companies, good interior design is an intrinsic part of a greener office. In the Los Angeles offices of Cuningham Group architecture firm, natural daylight streams in through four skylights and floor-to-ceiling glass walls, while discreet vents manage the flow of fresh air. Individual offices are set in upcycled shipping containers, with a central indoor garden that filters the air and enhances the space with morale-boosting greenery. "Sustainability in the office has advanced by leaps and bounds in the last five or ten years. Design measures that can enhance a firm's environmental credentials are coming to th...
Ann Monroe | April 4, 2018
By Ann Monroe More and more hospitality organizations are discovering the power of giving line-of-business employees the tools to create their own solutions. By moving away from expensive, pre-packaged applications to customized solutions, traditional silos between IT and line-of-business are being broken down to great success. There's long been a growing awareness that there is life beyond spreadsheets and desktop-bound databases and that IT staff are not the only people who can build technology solutions. Now, hospitality organizations of all sizes are realizing how to harness this sentiment and put it into action. Overcoming Hurdles ...
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