Dr Sébastien Fernandez | July 29, 2021
By Dr. Sébastien Fernandez Effective training in hospitality skills needs a clear structure: demonstration, practice, feedback, implementation and a solid follow up plan. Personality traits are not enough “Hire for attitude, train for skills” is a famous motto in the hospitality industry. It means hotels should select employees who have certain personality traits, even if they do not know yet the specific skills needed on the job. Training will be delivered later to help employees acquire the relevant skills. I am afraid that it is more a motto than a reality in the hospitality industry. The problem with training is ...
David Berger | August 6, 2020
Unemployment continues to jostle up and down across the U.S. and hotels looking to improve service can hire workers at the top of their game By David Berger Success in hospitality has always focused on finding talented workers with a hospitality mindset and a desire to pursue personal growth. These workers thrive in a hotel environment, where they can tap into the industry’s nearly limitless opportunities for growth potential. The trouble is, where to find them? With roughly half of American workers still out of work, now is the time to acquire and cultivate top talent within your property to assume a more impactful position when th...
Thomas Mielke | December 12, 2019
Part of the European Emerging Leaders Network Roundtable Discussion Each individual has the responsibility to take charge of his or her own development and career. Those eager to do this should keep the following in mind: Burst the bubble: It is easy to get comfortable with doing what you know works and looking for the commonplace solution. Operating inside the “bubble” of the known prevents you from driving innovation forward. Investigate cross-department and cross-industry opportunities: Employers today are generally quite open to allowing employees to work for a time in different areas within the company, or even to leave ...
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