employee communication
Covid-19: Winning Back Trust and Creating Safe-Havens Through Effective Communication
EHL Hospitality Insights | June 3, 2020
The key to building and regaining trust with your stakeholders, employees and customers is to be transparent and keep communication channels open. Here are a few tips on what to think about when it comes to your communication strategy. Inform your customers about how you’re handling the crisis. Be clear about what you’re doing to keep them safe. Let them know what to expect before they arrive for their stay, and what safety measures you’re putting in place to make their stay as safe and germ-free as possible. Be empathetic and keep your communications truthful. Show consideration for those affected by the crisis and spell out wh...
Will COVID-19 Force Digitalization in the Hotel Workplace?
Andrada Paraschiv | May 19, 2020
Physical distancing, frequently changing information, and a need to manage costs will accelerate the digitalization trend and foster better interactions with guests and employees By Andrada Paraschiv The world is changing, and so is the global hospitality environment. Due to the COVID-19 pandemic, a new safety culture is emerging that requires the hotel workforce to engage with guests, management, and each other digitally to honor social distancing mandates and help stop virus spread. It’s hard to imagine that we once had limited options for exchanging information. Try explaining to a Millennial that before the Internet and smartph...
Hospitality Financial Leadership – Pivot, Adapt and Implement Video
David Lund | May 18, 2020
By David Lund Learn more about what David teaches by watching this feature rich video, including: Flying By the Seat of Your Pants Investing in Financial Leadership Failure Leads to Success The Three Pillars of Hospitality The How to vs. The Want To Perfection is Bad The System for Hospitality Financial Leadership My Training Return on Investment Model ...
Best Practices for Reassuring Your Customers and Employees During the Closure of Your F&B Outlets
Alex Sogno | May 12, 2020
By Alex Sogno During this disruptive time, most hoteliers and F&B managers agree on one thing: A not-so “business-as-usual” future will follow the current changes. We know that as the hospitality industry begins recovering from COVID-19, there will be many new challenges ahead. But what can be done with F&B outlets now, to come out of this crisis stronger and better prepared for these future changes? Together with industry experts, we compiled best practices for providing reassurance to customers and employees during the closure of your F&B outlets. Furthermore, we offer you some suggestions on how to build up relationships...
There’s Light at the End of the Tunnel: Implement Technology Today to Retain and Attract Top Talent Tomorrow
Robb Monkman | May 5, 2020
Employee communication and safety technologies are bringing light to the dark cloud of COVID-19 and a silver lining is emerging with added loyalty By Robb Monkman Sometimes when things seem the darkest, moments of beauty emerge in the most unexpected places. During this time of quarantine, rivers are cleaning up, vegetation is growing, the air is becoming cleaner, there are fewer reports of crime, families are bonding, workers are resting, and nations are banding together for the good of mankind. While hospitality is possibly one of the hardest hit industries, it too is finding a silver lining amidst the darkness. Proactive hotel com...
How Well You Communicate With Employees During a Crisis Will Determine a Hotel’s Reopening Success
Beekeeper | April 8, 2020
By Andrada Paraschiv In just three months, the coronavirus spread from Wuhan, China, to every corner of the world. Everyone is affected by this global pandemic, and few industries have been as negatively impacted as hospitality and travel. As in any crisis, communication with employees is essential. With hotels closing daily and workers being furloughed, hoteliers are quickly realizing that they do not have effective communication processes in place to stay connected with their valued workforces. Although hotel companies are working diligently to triage this crisis the best they can, each are facing limitations. But there is some good news...
Beekeeper to Host ‘Communicating During COVID-19’ Webinar on Wednesday, March 25
Beekeeper | March 23, 2020
Hoteliers from North Point Hospitality and InTown Suites will discuss best practices to communicate and connect with employees during the coronavirus pandemic; Beekeeper extending FREE Trial for hotels of its operational communication platform through June 2020. San Francisco, March 23, 2020 — Are you prepared for COVID-19? Are your employees prepared for a crisis? Do you have a communication channel for every single employee? On Wednesday, Beekeeper, a mobile-first communication platform for frontline workers, will host a webinar discussing how to prepare for and handle a crisis, from connecting your employees to communicating effect...
Beekeeper Reveals Game-Changing Capability at ALIS
Beekeeper | January 28, 2019
New 'Locations' features empower multi-property management companies and brand enterprises to impact employee engagement locally and scale globally; Visit Beekeeper in the ALIS Tech Lounge Jan. 28 to 30 in Los Angeles San Francisco, Jan. 28, 2019 — Just how engaged are a hotel's employees? A robust set of new features from Beekeeper will be unveiled today at the Americas Lodging Investment Summit (ALIS) that will make it fast and easy for multi-property management companies and global brand enterprises to better gauge and impact engagement. Called "Locations", this new feature set means that Beekeeper is the only product...
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