October 19, 2018
by Emilia Jaakkola The hospitality industry is constantly exposed to new demands from business travelers, particularly as tech-savvy Millennials have grown up into that customer segment. New technologies - like artificial intelligence and IoT - are revolutionizing hotel guest experience permanently. This brings us to a question many hoteliers are pondering: how have business travelers needs changed and how to update the hotel for them to maximize guest experience? To help you do this, we've compiled some of the most relevant needs and ways to satisfy them: 1. Streamline the check-in process. Upon arrival business travelers value a fast...
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