EHL Insights
What Skills Does a Culinary Arts Professional Need?
EHL Insights | September 21, 2020
As a culinary arts professional, the more skills you have, the more valuable you are. And, as with any career, the more valuable you are, the more successful you will become and ultimately the more satisfied you will be with your professional life. In the culinary arts profession, it all boils down to your skillset. Following are some of the skills that a culinary arts professional needs in order to be successful. Whether you work in a fine hospitality establishment that caters to international guests, or you work in a small French bistro in the South of France, you’ll need to hone the following culinary skills. Passion for the Culinary...
Evaluating Hotel Performance: 6 Key Factors
EHL Insights | September 15, 2020
The clear-cut measurability of KPIs is alluring. Occupancy percentages, profit indicators, return on investment. These are the type of traditional performance measures on which many hoteliers rely when it comes to evaluating hotel performance. Unfortunately, taken in isolation, they are now thought to provide misleading signals, failing to adequately support the needs of today’s organizations. In order to capture the full picture of hotel performance, additional factors must be borne in mind. Does your hotel take safety seriously? Does it embrace innovation? Are you providing service excellence to your hotel guests? A more holistic view ...
What Is Service Design?
EHL | September 1, 2020
With this in mind, service design can be applied to both new services and existing ones. Possibilities and opportunities for best-case-scenario service provision are analyzed and stakeholder expectations assessed. According to the Institute of User Experience Design, considerations of personas, the customer journey and touchpoints help feed into the ideal service provision outcome – for customers and service providers alike. This distinction between customers and service providers draws our attention to an important concept in service design: the differentiation between “frontstage” and “backstage”. As the terms suggest, the key ...
What Does a Restaurant Manager Do?
EHL | August 31, 2020
One job, many hats Restaurant Managers ensure restaurants run smoothly and efficiently. They seek to provide customers with pleasant dining experiences that live up to brand standards. Their efforts, which include effectively managing employees, are ultimately geared towards safeguarding the profitability of the restaurant. In effect, an RM embodies general management, administration, customer services, human resources, supply chain & procurement, health and safety, compliance, accounting & marketing – all rolled into one. This is particularly true for those working in smaller establishments, who are in frequent contact with bot...
6 Hospitality Trends for Rebuilding Consumer Trust as Hotels Reopen
EHL Insights | August 18, 2020
After what has been a dire time for hotels around the world, the industry is slowly rekindling its operations as lockdown is incrementally loosened. Alas, all is not as it once was. Increased health and safety concerns teamed with a heightened awareness for all things hygiene and social distancing mean hotels will first have to reassure their clientele that going on holiday is both safe and desirable. How will the industry go about regaining consumer trust? What hospitality trends will shape the new normal? EHL Insights presents 6 hypotheses. 1. Safety first Arguably the key factor in instilling trust among consumers is ensuring strict safe...
1
Industry Happenings
2
All Things Independent
3
Market Reports
4
Technology
5
Operations
Today's News
U.S. Only Region to Not Return to Profitability; China Hits 2019 Levels
U.S. Hotel Profitability Improvements Slow in August
Second Wave Brings Uncertainty to Business Travel Recovery
How to Pick the Perfect Hotel
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.