The Hospitality Industry: Loss of Love -> Loss of Labor

Dr. Peter Ricci | January 11, 2022

By Dr. Peter Ricci The past 3 years of a roller coaster ride has taken the hospitality industry from its best year on record to a pandemic low that, at times, seems to be a permanent fixture. At the start of the pandemic, none of our industry leaders could have imagined the mass exodus of workers that we are now experiencing. From my vantage point as the director of a program that offered a free certificate during COVID to thousands, the voices of the workers (and former workers) are loud and they are clear. To confirm these voices, we later surveyed another 50,000 hospitality workers (had about a 10% response rate) and the sentiments w...