dr. bryan k. williams

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dr. bryan k. williams

Learn How To Approach & Engage in Difficult Conversations at the STRONG Leader Institute

Bryan K. Williams | March 11, 2019

30-Second Video By Dr. Bryan K. Williams One of the most frequently asked questions I get is "How do I handle difficult conversations with my staff?" I've found that leaders want to address subpar (and even mediocre) performance with their teams, but lack the skillset for how to do so effectively. One of our multiple sessions at the upcoming STRONG Leader Institute will be led by Alicia Santamaria, who is a subject matter expert on all areas of Workplace Conflict Management. Her session is called: Leadership Best Practices for Approaching and Engaging in Difficult Conversations In this session, she will explore four practi...

Dr. Bryan K. Williams Selected as Keynote Speaker for Les Clefs d’Or Canada Congress in Banff

Bryan K. Williams | February 20, 2019

Washington DC (February 20, 2019): Les Clefs d'Or Canada recently held its 12th National Congress in stunning Banff, Alberta. The Congress welcomed elite concierges and travel professionals from throughout Canada for a 4-day event to Engage, Educate and Elevate. The golden keys worn by Concierge signify their membership in our organization and are granted exclusively to those who have not only consistently demonstrated an unsurpassed knowledge of their respective communities, but by those who demand excellence of themselves when meeting the needs of their guests. Dr. Bryan K. Williams was the keynote speaker and challenged all attendees...

Free Service Excellence Training at the Baltimore Convention Center, Led by Dr. Bryan Williams

BWTV | February 18, 2019

Washington DC (February 18, 2019): Delivering world class service is what separates a good experience from a world-class, memorable experience. Visit Baltimore and its partners the Baltimore Convention Center and Centerplate invite the Baltimore business community to join us for a Day of Customer Service Training. Dr. Bryan K. Williams, a service excellence and leadership effectiveness expert will lead these sessions (Watch Bryan's Video). The goal is to assist organizations in various industries to elevate their service experience to world-class levels for both internal (team) and external customers. Bryan noted, "I'm looking forwa...

BW Leadership Academy Supports DonorsChoose.org to Help Classrooms in Need

BW Leadership Academy | April 13, 2017

Washington DC (April 13, 2017): The acclaimed BW Leadership Academy, founded by hospitality executive, Dr. Bryan K. Williams, is coming to Phoenix, Arizona! In addition to providing attendees with an impactful learning experience both before and after the event, a portion of the revenue will go towards funding a classroom project in the city. "As a long-time supporter of DonorsChoose.org, I am excited that we will be using proceeds from this upcoming Leadership Academy to fully fund one (or more) teacher projects in the Phoenix metro area. No child should ever be in need of learning supplies. Together, we will make a meaningful differen...

Recognizing Excellence on Your Team

Bryan K. Williams | April 12, 2017

Plaques. Pizza Parties. Parking Spaces. The list can go on and on. After all, who doesn't like to to be recognized and get prizes, right? There are even popular books that give hundreds of ways to recognize your employees. In the quest to provide employee recognition, companies often assume that more incentives will lead to higher employee morale. Take it, like it & be happy about it. In many companies, if you win "employee of the month", the award is a plaque. This plaque may even be coated in gold with your name etched in elegant writing and bedazzled with jewels! Well, what if you don't like plaques? You get th...

ResortSuite Selected Dr. Bryan K. Williams as Keynote Speaker for Its Recent Annual Conference in Toronto

Bryan K. Williams | April 10, 2017

Washington DC (April 10, 2017): As the global leader in hospitality software solutions, ResortSuite recently held its acclaimed User Conference at the Omni King Edward Hotel in Toronto. The event took place between Tuesday, March 28th and Thursday March 30th, and was attended by leading luxury properties such as Montage Hotels and Resorts, Omni Hotels and Resorts and Miraval Resorts. Dr. Bryan K. Williams was the keynote speaker and challenged all attendees to always set high standards, and create an engaging service culture on their teams. "It was so inspiring to be around a group of people who are all passionate about the same thing &...

Dr. Bryan K. Williams Selected as a Guest Speaker for CMAA 89th World Conference On Club Management

BW Enterprise | February 4, 2016

February 4, 2016: The Club Managers Association of America (CMAA) has selected Dr. Bryan K. Williams to be a guest speaker at its annual conference. The 89th World Conference on Club Management and Club Business Expo is designed for the professional managers of membership clubs. This year, it will be held in San Diego, CA, February 21-25. "Your presentation and program are impressive. We feel that your message is an excellent one for our members," said David McCabe, Senior Director of Education for CMAA. The event offers a wide variety of learning and networking opportunities. All education is member-driven and -approved. The more than...

Agilysys Selects Dr. Bryan K. Williams as a Guest Speaker for Its Annual Conference in Las Vegas

Bryan K. Williams | January 27, 2016

Washington DC (January 27, 2016): Agilysys has signed Dr. Bryan K. Williams to be a guest speaker at its 2016 User Conference and Executive Summit. This year's event will be held at Caesar's Palace in Las Vegas, Nevada. Inspire 2016 will feature dynamic and interactive educational sessions designed to help customers build lasting connections with their guests to drive guest recruitment, increase wallet share and reduce operating costs through the use of technology from Agilysys and its partners. "With Bryan's many years of hospitality industry experience, and his dynamic presentations we know that he will provide engaging content and de...

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