Dr Andreea Antonescu
Dr Andreea Antonescu | September 8, 2021
By Dr Andreea Antonescu The concept of Customer Experience has become quite popular lately and it is used in discourses, storytelling, advertisement campaigns, business strategies, and research cross-disciplines. Therefore, at Institute of Customer Experience Management (ICEM), we decided to take a closer look at the concept and try to deconstruct it in order to generate a better understanding about its composing elements and attributes. CX becomes HX: The Human Experience The questions we asked ourselves were at first of an epistemological nature and slowly shifted into more operational ones. So what is an experience...
Business Travel Continues Slowed Recovery While Some Companies Consider New Travel Program Approaches
Pirate Exhibitor Prevention Maintains High Value of HITEC 2021
The Gabriel South Beach, Curio Collection by Hilton, Set for Fall Opening in Miami
STR: U.S. Hotel Results for Week Ending 18 September
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.