AI in the Hospitality Industry: Pros and Cons

Donald Fomby | September 18, 2019

By Donald Fomby Over the last several years, AI-powered technologies like voice- and text-enabled assistants and chatbots have become a usual part of our lives. In fact, we should be approaching the point where we would be totally okay with AI managing our homes. Even though sci-fi movies have led us to believe that AI’s ultimate purpose is to take over humanity, its main goal is to serve us and make our lives better. Serving people and providing them with pleasant hospitality as some of the goals of AI make it a perfect fit for the hospitality industry. So, instead of taking over and telling us what to do, AI can assist hospitalit...