digital technology

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digital technology

Who Will Benefit From the Digitization of the Hotel Industry?

Georges Panayotis | January 28, 2019

By Georges Panayotis We have fully entered a new era. What was once a craft industry has now become an industry that is highly specialized in many fields. These changes are exciting and gratifying. Why? Because they make the players in this business future experts in digital technology and marketing, and they push us to go ever further in product design, customer relations and the range of services we can offer them. The notions of the "money back guarantee", "exchangeable product" and sales were invented at Le Bon Marché department store. Nearly 200 years later, Black Friday has become a global institution, a...

Runtriz Welcomes New SVP of Sales to Expand North American Market

January 10, 2019

Sheri Bender brings travel and hotel industry experience and success to accelerate growth of leading hospitality technology leader LOS ANGELES, CA (January 9, 2019) – Runtriz™, a leading developer of innovative mobile and digital technology solutions for hotels, resorts, and casinos, today announced the addition of Sheri Bender as Senior Vice President of Sales, North America. In this role, she will oversee business development activities and be a key member of the management team, building on the company's strategic plan. Sheri has over two decades of travel industry experience in business development, operations, accou...

Now Available for Download: Smart Hotelier’s Guide to 2019 Digital Marketing & Technology Budget Planning

HEBS Digital | September 27, 2018

With budgeting season comes the time to analyze digital marketing initiatives and plan for trends that may arise throughout the year. When constructing your budget, think about upgrades your property needs to make regarding digital technology and marketing strategy. Knowledge of where the industry's key benchmarks are headed is critical to budgeting appropriately and knowing where to focus your efforts to see results. According to STR, the US hotel industry is projected to see growth, slow yet steady, through 2019. However, supply will continue to outweigh demand in many major markets (2.3% vs 2%). Occupancy is increasing by 0.3%; A...

Hotels Check-in with Customers Ever-Changing Needs

Bhupender Singh | March 28, 2018

By Bhupender Singh Bhupender Singh, CEO of Intelenet® Global Services, says the hotel sector needs to utilise innovative technologies in order to keep its head above water A decade ago, using a travel agent to book your hotel and entire vacation was not considered an antiquated process, reserved only for your grandparents. Fast forward to 2018 and the travel industry has undergone a seismic shift. There's an app for virtually every traveller's need, whether you want a luxury apartment – right now, this second - or a quaint cottage (complete with hot tub) in the back-of-beyond. Tech giants are rapidly expanding their footprint...

Hilton Appoints Noelle Eder as Chief Information and Digital Officer

Hilton | March 1, 2018

MCLEAN, Va. - Hilton (NYSE: HLT) today announced the appointment of Noelle Eder as executive vice president and chief information and digital officer. Effective March 19, Eder will oversee the continued digital transformation benefiting the guests and team members of the world's most hospitable company. "You don't get to be a leader in hospitality and digital technology without focusing first on your guests," said Jon Witter, chief customer officer. "From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton is leading the way...

Ten Years After – Hospitality Technology 2017

Robert Rauch | May 2, 2017

by Robert Rauch No, for those of you who appreciated Alvin Lee and Ten Years After as a kid, this is not about music. This is about the 10 year anniversary of the technology explosion caused by Facebook, Twitter, iPhone and Android. Technology has finally been applied to hotels – it's about time! Artificial Intelligence, Virtual Reality, Text, Chat and much more are here to stay. The rise of digital technology has molded a new kind of traveler, one who embraces available tools and uses them to jump across industry-defined silos. These new travelers do not need handholding; they need the resources and technology to be able to be se...

HeBStrategy: Q3 2015 Hospitality Digital Technology & Marketing Strategy Whitepaper Now Available

HeBS Digital | July 6, 2015

HeBS Digital's latest white paper recaps the biggest hospitality technology and digital marketing news of the past quarter, while looking forward to emerging trends. From HTML5 banners to the new frontier of email marketing to a look ahead to 2016 budgeting season, this edition of the HeBStrategy series covers an array of topics. New York, NY (July 6, 2015) – Now available for download, the HeBStrategy Q3 2015 Edition serves as a guide to hospitality digital marketing, providing a comprehensive overview of what happened in Q2 and what's about to happen in Q3 and beyond. With real-life use cases pulled directly from HeBS Digital's cli...

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