data

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data

The Devil Is in the Details: Using Data to Transform Your Hotel

Nikhil Nath | October 8, 2019

By Nikhil Nath, Founder & CEO, Knowcross We all know the saying, “The devil is in the details.” Well, for hotels, those details can often be found in one, ever-important place: data. Data acts as a magnifying glass to all areas of operations and can provide hotels with a better understanding of their day-to-day activities, staff productivity, and of course, guest expectations. Insights from data can optimize hotel performance in many ways, including: Increasing profits and sales; Providing exceptional guest service Boosting service level performance; Using complaints to advance products and services; Driving loyalt...

Hotel Benchmarking Reports: The Value of Monthly Data

May 30, 2019

By David Eisen Sometimes, the best way to begin a blog is by borrowing a quote. It's admittedly a conceit that helps contextualize your subsequent thoughts—an artistic device, like a voiceover in a movie. So that's what I'm going to do here to begin; use someone else's words to illustrate my own thoughts. In this instance, I turn to W. Edwards Deming, whose Wikipedia page explains that he was an American engineer, statistician, professor, author, lecturer, and management consultant. In perfect symmetry, he passed away in 1993 at age 93, and over the course of his nine-plus decades became regarded as having had more impact on Japan...

How to Use Data to Build a Profitable Resort

Luz Candelas | July 11, 2018

By Luz Candelas When I became a Director of Architectural Projects in August 2016, it was to provide our owners with a more data-driven approach to resort construction. How existing resorts are operated and how new properties are developed must keep pace with both technology and planned growth. Your project managers, working directly with resort owners, should create cohesive brand standards. You want to assure resort guests that certain aspects of their stay will always be consistent. The focus needs to be on constantly delivering high quality dining, entertainment and bathroom amenities and still provide a new and unique experience at...

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