/Tag: customercount


Employee and Talent Experience Measurement Latest CustomerCount® Application

CustomerCount® | September 5, 2019

INDIANAPOLIS, IN (September 5, 2019) –Mobius Vendor Partners, has launched yet another enhancement to its CustomerCount® enterprise customer feedback system. Already well-known and highly respected in several industries to survey, measure and report on customer experiences, facilitate onsite service requests and analyze Key Performance Indicators (KPI), CustomerCount has added a new area of focus. [caption id="attachment_202555" align="alignright" width="300"] Bob Kobek[/caption] “Many components of Employee Experience Measurement are already within CustomerCount’s capabilities. Our system is so flexible that very few adjustments...

CustomerCount® Teams With Noble System

CustomerCount® | June 10, 2019

Noble Agent Gamification Solution Integrated Into CustomerCount’s Enterprise Feedback System INDIANAPOLIS, IN (June 7, 2019) –CustomerCount®, has teamed with Noble Systems, the global leader in omnichannel contact center technologies, to launch yet another enhancement to CustomerCount’s  enterprise customer feedback system.  The new addition to CustomerCount’s capabilities is the integration of Noble Gamification software. Noble Gamification solutions increase productivity, reduce employee turnover, and improve customer satisfaction.  Noble Systems provides innovative solutions for Contact Center, Workforce Engagement, a...

CustomerCount® and Resort Trades Announce Customer Engagement Professional Award Winner

January 3, 2019

INDIANAPOLIS, IN (January 3, 2019) – CustomerCount® and Resort Trades have announced the 2018 recipient of the annual CustomerCount Customer Engagement Professional (CEP) Resort Trades Award. Noyan Suel, Operations Manager of Grand Pacific Resorts' Carlsbad Seapointe Resort is the recipient of the award, which recognizes outstanding leaders who exemplify customer engagement within the resort/hospitality industry. Noyan was selected from a group of exceptional finalists. The worthy runners-up in this elite group were: Sylvia Bawl, Rental Agent, Timeshares Only; Rhonda Swain, General Manager, Cunningham Property Management Corp...

CustomerCount® Teams with RCI® to Launch TravelVUE: Social Analytics and Support System Monitors Individual Resorts and Brand

June 26, 2018

INDIANAPOLIS, IN (June 26, 2018) –CustomerCount®, has teamed with RCI, the worldwide leader in vacation exchange, to launch yet another enhancement to CustomerCount's enterprise customer feedback system. The new addition to CustomerCount's feedback capabilities is TravelVUESM, a multifaceted social-analytics and support system that monitors brand sentiment, gathers real-time conversations and provides insight for social media and marketing teams. TravelVUE is the result of a combination of CustomerCount's cloud-based distribution and reporting platform and the evolution of RCI's Timeshare Online Listening center (TOLC), delive...

Nominations Open for CustomerCount® Customer Engagement Professional Resort Trades Award

CustomerCount | September 13, 2017

Annual Award Contest Celebrates Resort Managers, General Managers and Assistant Managers INDIANAPOLIS, IN (September 13, 2017) – CustomerCount® and Resort Trades magazine have opened nominations for their annual "Customer Engagement Professional Award (CEP)." The coveted award recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry. Nominations for "CustomerCount/Resort Trades Customer Engagement Professional (CEP)/ Award" opened Monday, September 11th. Nominations will be open until November, 2017 and the winner will be announced in January, 2018. The nomination proce...

CustomerCount Forms Alliance with Buchanan Creative Solutions

CustomerCountTM | June 1, 2017

INDIANAPOLIS, IN – June 1, 2017 – CustomerCountTM which offers the timeshare and hospitality industry's most highly regarded online customer feedback system has formed an alliance with Buchanan Creative Solutions, LLC to market "On Site Service Request by CustomerCount (OSR)." CustomerCount collects, measures and reports customer feedback through branded, customized online surveys. Its innovative technology provides ongoing customized updates to survey content, and quickly and easily accommodates report formats and other features. According to Yuri Duncan, President of Buchanan and a veteran of the timeshare industry who sp...

CustomerCount Teams with Resort Trades on New Customer Engagement Professional Award

CustomerCount | September 15, 2016

INDIANAPOLIS, IN (September 15, 2016) – CustomerCount℠ and Resort Trades magazine have announced a partnership to recognize outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry. Nominations for the annual award, "CustomerCount Customer Engagement Professional (CEP)/ Resort Trades Award" will open Tuesday, September 13th with the recipient being announced in February. According to Robert Kobek RRP, president of CustomerCount, the nomination process will include completing an online nomination survey to compile the nominee's qualifications and qualities. "Our online feedback system...

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