• Finance & Development
      • Finance
      • Development
      • Acquisitions
      • Real Estate
      • Market Reports
      • New Hotel Openings
      • Technology
      • Education
      • Operations
      • Housekeeping
      • Revenue Strategies
      • Smart Strategies
      • Sales & Marketing
      • Sustainability
      • F&B / FF&E
      • Architecture & Design
      • Design Trends
      • Renovations
      • Guest Experience
      • Amenities
      • Loyalty
      • Guest Relations
      • Wellness
      • Industry Happenings
      • Appointments/People on the Move
      • HITEC
      • Today's News
      • Other News
      • Coronavirus
      • Hotel Recovery
      • All Things Independent
      • SUBSCRIBE

      • READ ALL NEWS

      • CAREER CENTER

      • EVENTS

      • Submit Content

      • Media Kit

Skip to content
TwitterVimeoInstagram
1.555.555.555|info@domain.com
Hotel-Online Logo Hotel-Online Logo
Subscribe Industry Resources Career Center Daily Newsletter

customer service excellence

Home/Tag: customer service excellence

customer service excellence

customer service excellence

There’s Magic in Managing the Details

Shep Hyken | April 23, 2020

By Shep Hyken “Detail is no detail.” I’m not sure where I heard this first. I even did a Google search and couldn’t find it. Maybe I made it up. If I did, this is what I meant by it: details are important. They must be purposeful. Some of the “little things” that seemingly don’t matter can actually be very important. An example of this comes right out of my recently released book, the updated and revised version of The Cult of the Customer. On page 163, I wrote, “Our perceptions of the organizations with which we choose to work are inevitably shaped by a sequence of seemingly little experiences that can go either...

20 Ways to Create an Amazing Customer Service Experience in 2020 (Part One)

Shep Hyken | December 13, 2019

By Shep Hyken With all the focus on how technology—including AI, data, personalization and more—can drive a better customer experience, I wanted to shift my focus back to basics. To this end, I recently published an article in Forbes about ways to create an amazing customer experience in 2020, and I thought it would be enjoyed by our Shepard Letter subscribers as well. It was quite long, so I decided to split it into two parts. If you want to read all twenty right away, you can do so here. Here are the first ten of twenty ideas as to how you can up your customer service game in 2020. Stay in touch. Too often companies focus all t...

What Signals Are You Unintentionally Sending Your Customers?

Shep Hyken | July 11, 2019

By Shep Hyken I first came across this idea in the book Moments of Truth by Jan Carlzon, which I consider one of the most important books written on customer service. By the way, Carlzon’s definition of a Moment of Truth in business is, “Any time a customer comes into contact with any aspect of your business, however remote, they have an opportunity to form an impression.” That’s every contact and interaction with the company. Carlzon used the example of a coffee-stained tray table. How does that affect the customer’s opinion of the rest of the plane? What if the landing gear is as poorly maintained as the tray tables? Okay, m...

Take the Service Elevator to the Top Floor

Roberta Nedry | February 6, 2016

Get the C-Suite Ready for Customer Experiences by Roberta Nedry Customer experience management is increasingly critical as a top investment area and skill essential for C-suite executives (some firms even have a CXO). What does that mean exactly and what do leaders need to do to ensure they are ready? How will they proactively acquire these skills and mindset when there is no single or even clear roadmap as to exactly what to do or how to do it? On top of that, the new science of customer emotions is inspiring even more considerations and most CEO's don't like to 'get emotional' about their business strategies! Some are ...

Archive- Last 30 Days
  • 1 of 1
  • …
  • 1
  • Next »
  • 1

    Technology

    Agilysys

  • 2

    Operations

    The BEST WESTERN PLUS Bayside Opens

  • 3

    Market Reports

    HVS Beijing Releases the China Hote

  • 4

    Industry Happenings

    Sol Kerzner, Founder and Chairman o

  • 5

    All Things Independent

    Sol Kerzner, Founder and Chairman o

  • More >>>

Today's News
NoMo SoHo Hotel Appoints Patrick Lacassagne as General Manager
Hyatt Reports Second Quarter 2022 Results
Kempinski Hotels Extends Its Footprint in North American Market Through Takeover of 363-Key Beach Hotel in Cancun, Mexico
Q2 Traveler Insights Report: Enthusiasm for Travel Endures

Subscribe to the one-and-only
Hotel-Online!

As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.

TOPICS

  • - Top Read
  • - New Hotel Openings
  • - Real Estate
  • - Finance
  • - Technology
  • - F&B/FF&E
  • - Industry Resources
  • - Operations
  • - Architecture & Design
  • - Industry Happenings
  • - CoronaVirus
  • - All Things Independent

Contact

  • Hotel Online
  • 70 Mansell Court, Suite 225
  • Roswell, GA 30076
  • (678) 802-5308
  • [email protected]

about us

  • About Us
  • Terms and Conditions
  • Privacy Policy
  • FAQ
  • Submit Content
  • Media Kit
  • Events
©Copyright 2019 | Hotel-Online.com | All Rights Reserved
Do NOT follow this link or you will be banned from the site!