customer feedback management
CustomerCount® Adds Extra Level of Protection to SMS Distribution of Surveys
CustomerCount | March 19, 2020
INDIANAPOLIS, IN (March 19, 2020) – Did you know that marketing to cell phones (SMS/MMS) is the hottest area of TCPA civil litigation? According to Contact Center Compliance, the same serial plaintiffs and litigators bring approximately one-third of TCPA lawsuits. Bob Kobek, President of CustomerCount®, says the “proliferation of compliance complaints comes from a group of class action lawyers who make it their business to continually file law suits against marketing companies and departments utilizing text messaging in their campaigns.” Now there is a solution to this dilemma. Litigator Scrub® identifies these repeat litigato...
Independent Study of In-Stay Feedback Shows 280 Percent Return on Investment for Hotels
Local Measure | June 3, 2019
Independent research shows Local Measure's real time feedback platform can help organizations take control of the customer experience, reduce cost and drive revenue June 3, 2019 SYDNEY, Australia - Local Measure, the leading customer experience platform for the hospitality industry, today released a commissioned Forrester Consulting study quantifying the Total Economic Impact™ and benefits of its real time feedback tool, Pulse. Forrester found that an organization that uses Pulse to manage and respond to customer feedback in real time obtained a return on investment (ROI) of up to 280 percent over three years. In addition, the stu...
1
Technology
2
Appointments/People on the Move
3
Operations
4
Industry Happenings
5
All Things Independent
Today's News
Deloitte: Travel Leaders Embrace Automation and Tech As Workforce Challenges Continue To Weigh on Industry
Five Trends Shaping the Hospitality Landscape in 2024
Phoenix, AZ: A Decade of Investor Confidence Pays Off
New York State’s Sullivan Catskills Visitors Association Reports Remarkable Surge in Tourism Spending
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.