customer feedback

/Tag: customer feedback

customer feedback

Employee and Talent Experience Measurement Latest CustomerCount® Application

CustomerCount® | September 5, 2019

INDIANAPOLIS, IN (September 5, 2019) –Mobius Vendor Partners, has launched yet another enhancement to its CustomerCount® enterprise customer feedback system. Already well-known and highly respected in several industries to survey, measure and report on customer experiences, facilitate onsite service requests and analyze Key Performance Indicators (KPI), CustomerCount has added a new area of focus. [caption id="attachment_202555" align="alignright" width="300"] Bob Kobek[/caption] “Many components of Employee Experience Measurement are already within CustomerCount’s capabilities. Our system is so flexible that very few adjustments...

CustomerCount Forms Alliance with Buchanan Creative Solutions

CustomerCountTM | June 1, 2017

INDIANAPOLIS, IN – June 1, 2017 – CustomerCountTM which offers the timeshare and hospitality industry's most highly regarded online customer feedback system has formed an alliance with Buchanan Creative Solutions, LLC to market "On Site Service Request by CustomerCount (OSR)." CustomerCount collects, measures and reports customer feedback through branded, customized online surveys. Its innovative technology provides ongoing customized updates to survey content, and quickly and easily accommodates report formats and other features. According to Yuri Duncan, President of Buchanan and a veteran of the timeshare industry who sp...

Avoid These Worthless Questions in Customer Service or Pay the Price

Dr. Dennis Rosen | November 29, 2016

by Dr. Dennis Rosen As a former university professor, I figured out a while ago that a common classroom question my colleagues and I had been asking for years is pretty much worthless. Go ahead - guess what the question is. Sorry, your time is up. The most worthless question we ask in the classroom is, "Are there any questions?" It's worthless because it almost never gets a response, maybe because the students are embarrassed to ask (or think asking will lengthen the class). Even worse, when I would get no response, I assumed that meant there actually were no questions - that everything I had said had been understood. Late...

Handling Customer Complaints 101

Katie Scheer | February 10, 2015

By Katie Scheer February 10, 2015 Customers come in all shapes and sizes, and we can probably all agree that the most difficult is the angry customer. This is someone who has been wronged (in his/her opinion) and is upset and emotional. We get it- mistakes happen, and you will have upset customers. Did you know that ~80% of dissatisfied customers tell 10 people and ~20% of dissatisfied customers tell 20 people? You don't want this negative publicity- NO WAY! So as soon as it is apparent that your customer is upset or that there is a problem, it is absolutely necessary to deal with the situation ASAP. Unlike the customer, you are not ang...

Three Steps to a Better TripAdvisor Rating By Jean Francois Mourier

REVPAR GURU | September 20, 2013

By Jean Francois Mourier September 20, 2013 Booking a hotel room online requires a strong level of trust on the part of the consumer, because they aren't able to see the property until they arrive on their check-in date. This makes sites like TripAdvisor a very valuable tool for consumers. In fact, 86% of respondents to a recent MSNBC survey said that they rely on the reviews that they find on TripAdvisor (or other similar travel sites) before they make a purchasing decision. According to ehotelier, an increase in your property's TripAdvisor rating can have a drastic impact on your revenues. If a hotel increases its TripAdvisor review s...

MJS Hotels Chooses Unifocus to Achieve Superior Levels of Customer Service

MJS Hotels | July 8, 2013

Dallas, July 8th, 2013 - UniFocus is proud to announce the expansion of our partnership with MJS Hotels to include the Majestic Mayfair Hotel, Los Angeles. MJS is dedicated to building lifelong relationships with its team members, guests and owners by creating an environment where each guest is treated with respect and care, built on a foundation of family, extraordinary service, integrity, diversity, and open communication. The GUESTScope system provides the knowledge necessary for executives to be strategic in their continued quest to exceed the brand's promise. "MJS's competitive advantages are our core values and understanding the v...

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