crm

/Tag: crm

crm

Announcing Felix Laboy as Executive Chairman of NextGuest

NextGuest | May 21, 2019

NEW YORK, NY (May 21, 2019) – NextGuest announces Felix Laboy as its new Executive Chairman with the overarching goals of continuing to drive innovation, developing new subsidiary divisions, and positioning NextGuest for future success. Laboy comes to NextGuest with a wealth of experience, having served over 30 years in a wide range of leadership positions across the hospitality, travel, and technology industries. He recently served as Founder and CEO of Encore Hospitality Solutions, a digital consulting firm, prior to which he was CEO of WayBlazer, the world's first artificial-intelligence company for travel. Laboy was the foundi...

Apple Core Hotels, Inc. Selects Cendyn to Power CRM Across Hotel Group

Cendyn | April 15, 2019

Vibrant NYC boutique hotel chain selects Cendyn's flagship CRM solution for portfolio April 15, 2019 – Boca Raton, Florida – Apple Core Hotels, a New York City-based hotel ownership and management company, has selected Cendyn's eInsight CRM across their portfolio of properties. Conveniently situated in the heart of Manhattan, Apple Core Hotels includes four boutique locations: The Hotel at Times Square, The Hotel at Fifth Avenue, The Broadway at Times Square Hotel, and The Hotel at New York City. Cendyn will implement CRM at Apple Core's hotels, bringing to light intuitive marketing automation and guest intelligence. This w...

Cendyn and Hospitality Plus Collaborate to Assist Hotels With the Guest Experience

Cendyn | March 27, 2019

Boca Raton, Florida – March 27, 2019 – Cendyn, the World's Leading Hotel CRM Provider, and Hospitality Plus, the online distribution and digital marketing experts, have announced a collaborative initiative that will enable hoteliers to enhance the guest experience throughout their travel journey. Hospitality Plus work with hoteliers across multiple regions to future proof their digital engagement strategies. Their guidance and counsel for hoteliers provides solutions for revenue management, guest engagement, digital marketing, website performance, market intelligence and online reputation. This collaboration with Cendyn will...

Current Hotel CRMs May Be Doing More Harm Than Good

Terri Miller | January 24, 2019

CRM software boasts so much potential, but is that potential being maximized? By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Hotels worldwide are looking for technological advances to thrive in this competitive environment. As a result, many are turning to CRM systems to gain an advantage. Hotels are pouring millions of dollars into driving loyalty through guest engagement, but without reliable data and technology, many initiatives fail to deliver. While CRM can, at its core, represent so many things, CRM technology is the system hotels have in place to manage interactions with current and potential guests. The...

NAVIS Announces Launch of the Only Complete Hospitality CRM Platform

NAVIS | November 1, 2018

Staying true to their roots as hospitality innovators, NAVIS helps lodging providers take charge of the guest relationship with pioneering new CRM. BEND, Ore. (November 1, 2018) – The hospitality marketplace is changing quickly, and the NAVIS mission is to help their hospitality clients accelerate revenue growth, enhance guest experiences, and increase the lifetime value of their guests. That's why the company is thrilled to announce the official launch of the industry's only complete Hospitality CRM that unifies hotel reservations and marketing teams around their guest data to drive more direct bookings and revenue. The highly an...

Fleming’s Hotels Implements Best-In-Class Hotel CRM Platform, Cendyn’s eInsight, Across Their Hotel Group

Cendyn | October 4, 2018

Thursday 4th October, 2018 – Frankfurt, Germany – Fleming's Hotels, a modern leader in the business & leisure hospitality marketplace in Germany, has selected Cendyn, the leading hotel sales and CRM provider, as the group's CRM technology partner. The Fleming's brand is a modern, innovative hotel brand in Germany. Each property within the group prides themselves on their perfect symbiosis between international standards and local charm. Guests at the Fleming's Hotels can look forward to a combination of experience, quality and passion. Both business travellers with high standards looking for an elegant venue for their me...

Cendyn Is North America’s Leading Hotel CRM Technology Provider & Data Driven Marketing Agency for 2018, as Voted by Prestigious World Travel Awards

Cendyn | September 24, 2018

Boca Raton, Florida – September 24, 2018 – Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as North America's Leading Hotel CRM Technology Provider and North America's Data Driven Marketing Agency for 2018. The prestigious World Travel Awards recognizes companies, organizations and brands that push the boundaries of hospitality industry excellence. "We are truly honored to have won these awards. Cendyn was founded over 20 years ago in North America, so these awards really resonate with our continued efforts to innovate and evolve with the hospitality indust...

Aggregating Your Hotel Data With CRM

Nicki Graham | September 5, 2018

The problems with multiple data sources By Nicki Graham It wasn't long ago that all the information hotels had on a guest could fit on a single registration card. In the late 1980s, the introduction of the property management system marked the beginning of the digitization of data. Since then, the number of platforms used by hotels to engage guests, streamline operations and drive revenue has proliferated. Today, a hotel may use a dozen or more applications, from revenue management systems to guest survey solutions to marketing automation software. "Guests leave a tremendous amount of data in their wake at the various touchpoints during...

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