crm software
Everything You Need to Know About CRM Software in 2019
Kacey Bradley | September 5, 2019
By Kacey Bradley Customer relationship management (CRM) software helps brands more effectively connect with customers. You may not think it's necessary to use in the hotel and hospitality industry. But, it'll soon become clear that having CRM technology at your disposal can grow your brand and increase consumer satisfaction. What Can CRM Software Do for You? One misconception people often have about CRM software is that it's merely a customer database. CRM software has a component that keeps information on all your customers, but it does much more. For example, it can help you track which promotional materials you send to customers ...
Current Hotel CRMs May Be Doing More Harm Than Good
Terri Miller | January 24, 2019
CRM software boasts so much potential, but is that potential being maximized? By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Hotels worldwide are looking for technological advances to thrive in this competitive environment. As a result, many are turning to CRM systems to gain an advantage. Hotels are pouring millions of dollars into driving loyalty through guest engagement, but without reliable data and technology, many initiatives fail to deliver. While CRM can, at its core, represent so many things, CRM technology is the system hotels have in place to manage interactions with current and potential guests. The...
Are Select Service and Boutique Hotels Ready for Automated Maintenance and Guest Response Software?
Guestware | June 5, 2017
By Michael Benjamin, Co-founder and Owner, Guestware This may seem hard to believe, but most hotels under 150 rooms still track guest requests and hotel maintenance manually. That's right,old school paper logs are still widely used to maintain millions of dollars in physical assets, and to service another important asset - the guest! Most larger, full- service hotels use software to automate these processes, but the cost and complexity has been too much for many select service and smaller hotels. Until now. This is all changing rapidly as advancements in technology make this category ripe for adoption in the select service hotel market....
Callaway Gardens Implements Guestware
Guestware | May 12, 2017
Seattle, WA – Guestware, the hotel industry's most comprehensive and flexible Guest Experience Management software, has announced that Callaway Gardens in Pine Mountain, Georgia, has implemented Guestware Select. The popular destination needed a comprehensive guest response and preventative maintenance solution for their sprawling 13,000 acres of breathtaking gardens, four hotels, and conference and recreation facilities. Utilizing a shared call center, the properties can immediately dispatch guest requests with Guestware's Rapid Response tool directly to the staff's mobile devices at any property. This gives agents who are consta...
ResortsandLodges.com and Kennedy Training Network Announce Strategic Partnership
ResortsandLodges.com | March 5, 2015
Kennedy Training Network To Be Key Reseller of Track Pulse Software Minneapolis, MN – March 10, 2015. – ResortsandLodges.com, a leading provider of advertising, website services, and software for unique lodging, announced today a key strategic partnership with Kennedy Training Network and Doug Kennedy. "ResortsandLodges.com exists for the independent property, to help them level the playing field with distribution and software," said Matt Renner, VP - Business Development at ResortsandLodges.com. "Our strategic partnership with Doug Kennedy and the Kennedy Training Network will help bring our Track Property Management Software and T...
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