cornell university

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cornell university

Cornell Center for Hospitality Research Publishes Hotel Brand Reputation Analysis

the Center for Hospitality Research | September 17, 2018

Ithaca, NY, September 17, 2018 - Cornell University's Center for Hospitality Research has released an index and analysis of hotel brand reputation in the United States and Canada, revealing important insights into the role played by brands in the hotel industry today. The first of its kind in terms of the scale of the reputation data analyzed, the report analyzes over 30 million reviews of more than 30,000 branded hotels posted to 47 review sites between January 1, 2016 and March 31, 2018. The report categorizes brands according to the six segments identified in STR's chain scale report and ranks them using ReviewPro's Global Review Ind...

AJ Capital Partners and Cornell University Begin Construction for Graduate Roosevelt Island Hotel at Cornell Tech Campus

AJ Capital Partners | March 12, 2018

New York, Ny. - AJ Capital Partners and Cornell University are pleased to announce the start of construction for Graduate Roosevelt Island at the Cornell Tech campus, part of the Graduate Hotels collection. AJ Capital selected Emigrant Bank to provide a $60 million five-year floating-rate construction loan. Jones Lang LaSalle acted as broker for the financing. Cornell Tech, which opened its first phase of the new campus last year, is a revolutionary model for graduate education, extending Cornell University's research and academic prowess to the heart of New York City. Created for travelers who seek memory-making journeys, Graduate Hote...

The 93rd Annual Hotel Ezra Cornell Conference Theme “A Sense of Place” to Explore the Experience Era in the Hospitality Industry

the School of Hotel Administration at Cornell University | January 31, 2018

Co-owner of Make It Nice, Will Guidara '01, to speak on new trends in the area of guest experience Ithaca, NY, Jan. 2018 – The 93rd Annual Hotel Ezra Cornell will once again return to the campus of Cornell University on March 15-18, 2018, to be held at the Statler Hotel in Ithaca, NY. The theme for this year's conference, "A Sense of Place", explores the rise of the experience era in hospitality through a variety of panels, workshops and specialized events. A 93-year-old tradition of the School of Hotel Administration, Hotel Ezra Cornell is one of the most beloved events at Cornell University and an unparalleled introduction to th...

Timothy Hentschel ’01 Named Cornell Hospitality Innovator for 2018

January 24, 2018

Timothy Hentschel '01, cofounder and CEO of HotelPlanner, the world's largest online group travel provider, has been named the recipient of the 2018 Cornell Hospitality Innovator Award, an honor given annually by the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship at the Cornell University School of Hotel Administration. Hentschel will receive the award at the 10th annual Cornell Hospitality Icon and Innovator Awards gala, Tuesday, June 5, at the Pierre Hotel in New York City. 
HotelPlanner was established in 2003 by Hentschel and his business partner, John Prince, a software engineer and COO. HotelPlanner w...

AJ Capital Partners and Cornell University to Develop Graduate Hotel on Cornell Tech’s Roosevelt Island Campus

AJ Capital Partners | March 14, 2017

AJ Capital Partners and Cornell University are announcing plans to build a hotel on the university's new Cornell Tech campus on Roosevelt Island. Cornell Tech, which will open the first phase of the new campus September 2017, is a revolutionary model for graduate education, extending Cornell University's research and academic prowess to the heart of New York City by bringing together faculty, business leaders, tech entrepreneurs and students in a catalytic environment to produce visionary results. Opening in 2019, the hotel will create a living room for NYC's tech community and extend the impact of the Cornell Tech campus. The hotel des...

Cornell Study Examines How Bias Affects Hiring Practices

the Center for Hospitality Research | December 7, 2016

Ithaca, NY, December 7, 2016 - Removing bias from the hiring process presents challenges for the hospitality industry and other service industries that want a qualified, diverse workforce. New research from Cornell University shows that HR managers' awareness of competence among job applicants and managers' attitudes toward affirmative action programs help reduce prejudice in recruitment. The study, "Do you look like me? How bias affects affirmative action in hiring," is available from the Cornell Center for Hospitality Research. It was written by Alex M. Susskind, an associate professor at Cornell's School of Hotel Administration; Ozia...

The Influence of Table Top Technology in Full-Service Restaurants

Alex Susskind | October 20, 2016

By Alex M. Susskind, Cornell University School of Hotel Administration and Benjamin Curry, Ela Carte, Inc. The use of tabletop technology continues to grow in the restaurant industry, and this study identifies the strengths and weakness of the technology, how it influences customers, and how it can improve the bottom line for managers and business owners. Results from two studies involving a full-service casual dining chain show that dining time was significantly reduced among patrons who used the tabletop hardware to order or pay for their meals, as was the time required for servers to meet the needs of customers. Also, those who used ...

Cornell Study Shows Value of Matching Up a Restaurant’s Concept and Service Style

the Center for Hospitality Research | May 24, 2016

A study from Cornell University adds a new dimension to the definition of good restaurant service. The study finds that good service means more than just delivering food orders promptly and correctly—although that is vital. In addition, the service style is also an essential element of the service transaction, because customers notice—and are more pleased—when a restaurant's service style matches its brand image. The study, "Fitting Restaurant Service Style to Brand Image for Greater Customer Satisfaction," by Michael Giebelhausen, Evelyn Chan, and Nancy J. Sirianni, is available at no charge from the Cor...

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