Studies Show That the Guest Self-Service Era Has Officially Begun

Venkatesh Sakamuri | August 2, 2022

By Venkat Sakamuri, CEO and Co-Founder, Stayflexi Decades ago, self-service was largely defined by one, often lackluster offering: vending machines. We would carefully feed a bill into the designated slot, punch in the code for our desired drink or snack, watch the machine whirred to life and push our selection forward, and then often watch in dismay as it got stuck against the glass on its journey down to the basket for retrieval. In this sense, vending machines were hardly a luxury offering.  Instead, they served a distinct (and limited) purpose and were often reserved for moments in which we had no other food or beverage options to exp...