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Contactless Guest Engagement

Home/Tag: Contactless Guest Engagement

Contactless Guest Engagement

Contactless Guest Engagement

Lately, Hotels Seem to Be Falling Short on the People Parts

Doug Kennedy | October 7, 2021

By Doug Kennedy At the time of this writing, I’m on a plane ride back from attending four lodging industry conferences in 10 days, which caused me to be staying at four different large, branded hotels in Minneapolis, Dallas and San Antonio, all of which were close to the convention centers.  While all of the staff I encountered were polite and efficient, their service style was overall reactive and not proactive. Notably absent were some core essentials of hotel hospitality excellence that used to be part of “Hotel 101” orientation. Much has been written about the challenges of finding qualified staff, but in each encounter, ther...

The Gale South Beach Adds Volara + Google Contactless Guest Engagement Solution in Preparation for Reopening

Menin Hospitality | September 1, 2020

Menin Hospitality is embracing the voice-based on-command solution for its ability to boost operating efficiency, drive revenues, and deliver a contactless guest experience   NEW YORK — Sept. 1, 2020 — When The Gale South Beach, a Curio Collection by Hilton hotel, reopens in October, Volara will be there supporting travelers with a contactless guest engagement and touchless room controls solution on the Google Nest Hub in its guestrooms. Rather than picking up the phone to call room service or request a forgotten amenity at the front desk, guests can speak simply commands in their guestroom to enable private, automated and live and au...

Google + Volara Enabling Voice Based Contactless Guest Engagement and Touchless Room Controls

Volara | August 26, 2020

Guest privacy and wellbeing is central to the design of new hotel solution August 26, 2020 — New York — Partnership between Google and Volara is enabling hotels across the globe to deploy the best of Google, including a contactless guest engagement and touchless room controls solution that facilitates private, automated and live, conversational interactions between hotel guests and staff. Running on the Google Nest Hub, guests may ask the popular voice assistant to make calls, play music, watch shows, request amenities, book services, turn on/off TVs, increase the room temperature, adjust the lights, set a...

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