It’s Launch Day for Growth Advisors International Network – GAIN
Growth Advisors International Network - GAIN | November 10, 2022
A collective of seasoned C-level commercial, tech, investment and marketing executives, GAIN is set to drive growth for organizations in the travel, hospitality, and restaurant technology sector Phoenix, Arizona, 10 November 2022: Today marks the official launch of Growth Advisors International Network – GAIN, bringing together some of the world’s most experienced strategic leaders in the travel, hospitality and restaurant technology industry that work closely with organizations around the globe from tech-based startups to large enterprises and venture firms, to drive growth, industry impact and intelligent commercial expansion. Ide...
Hotel Internet Services Provides Advanced Hotel Operational Efficiency and Intersystem Connectivity With Ruckus IoT Suite
Hotel Internet Services, Inc. (HIS) | July 19, 2022
Leading connectivity solutions provider enables hotel businesses with cutting-edge network infrastructure capable of seamlessly supporting a multitude of IoT-based devices and services. CLEARWATER, Fla. — July 19, 2022 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the expansion of its industry-leading online-based services with the availability of the Ruckus IoT Suite. Showcased by HIS at this year’s HITEC in Orlando, the Ruckus IoT suite serves as an advanced solution able to ensure the seamless connectivity and device management that today’s...
AAHOA Announces Two New, Key Senior Leadership Positions to Help Propel the Association Forward
AAHOA | July 11, 2022
ATLANTA, Ga., July 11 – AAHOA, the nation’s largest hotel owners association, announced today the promotion of Heather Carnes to EVP, Communications, and Chief Strategy Officer, and the hiring of Phelps Hope as its new EVP, Operations, and Chief Development Officer. Following the announcement of Laura Lee Blake being named as AAHOA President & CEO in May 2022, these advancements further underscore the association’s aggressive and ambitious plans for the future, which include identifying and securing key leaders to carry out its strategic plan. Carnes has been a key member of the AAHOA team for three years and has dedicated nearl...
Rearranging the Communications Hierarchy in the Post-Pandemic
Larry and Adam Mogelonsky | March 23, 2022
By Larry and Adam Mogelonsky Now that Covid is waning, it is time for us to re-examine how to use communications media to our full advantage. Going all the way back to Marshall McLuhan’s ‘the medium is the message’ proclamation, we’ve known that the type of channel you use to talk with a guest will influence satisfaction and customer spend. But the preferred mediums change as society does, especially in the wake of the internet, smartphones and the pandemic, and you need to pivot accordingly to maximize revenues. To be fair, one of the more positive legacies of the pandemic has been the general acceptance of videoconferencing ...
Enchantment Group Selects GCommerce as New Digital Media Partner
GCommerce | February 4, 2021
Park City, Utah – February 4, 2021 – Enchantment Resort, The Tides Inn and Mii amo have partnered with GCommerce for digital marketing services. The three properties add to the growing list of luxury resorts with which GCommerce has been engaged to enhance digital marketing strategies and generate direct bookings. “We believe GCommerce will be a valuable partner in helping us to achieve our communications goals, stated Danielle Granillo, Executive Director of Marketing & Communications Enchantment Group. We look forward to working with them to convey to a broader audience the stories, experiences and special qualities that make...
Ten Ways to Boost Guest Confidence and Increase Loyalty Amid COVID-19
Amadeus Hospitality | August 12, 2020
Rethinking the guest experience, creating new standards, and committing to those standards will be vital in building future loyalists. COVID-19 has caused many to reflect upon the fundamental operations of our global society and our day-to-day lives, including the way we travel. In hospitality, many are wondering how an industry that is so reliant on personal interactions can recover from the crisis and earn back guest confidence. Moving forward, hotels that integrate the newest stringent standards into their operations – while also rethinking the guest experience – will be the first to see a positive revenue impact. Further emb...
The Adoption of a Long-Term Perspective in a Time of Crisis: Why Now Is Not the Time to Let Your Marketing and Communications Go Dark
Alan Young | March 24, 2020
By Alan Young It’s been just over a week since the World Health Organization declared the coronavirus, or COVID-19, a global pandemic. Since then, the information surrounding the continued transmission of the virus has evolved at a rapid pace, taking business owners and employees across industries for a wild, and notably scary ride. Each day, we awake to a news cycle brimming with critical updates that directly impact the well-being of our business, the experience of our clients, and find ourselves wondering: What could possibly come next? And now, as more closures commence around the world, social distancing practices go into effect,...
8 Ways Hotel Contact Centers Can Mitigate the Impact of COVID-19
Cloud5 Communications | March 23, 2020
As the hospitality industry faces unprecedented challenges due to the COVID-19 pandemic, millions of hotel reservations and airline bookings are being cancelled or postponed. It’s daunting to imagine that each caller wants to talk to a live person to ensure their transaction is handled correctly. This extraordinary call volume puts unparalleled stress on industry call center operations and your brand at risk. If calls are handled well, you have the chance to minimize revenue loss and grow customer loyalty. If not – you not only lose the short-term booking, but the lifetime value of the guest. In today’s environment, your call center ...
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