communications
Enchantment Group Selects GCommerce as New Digital Media Partner
GCommerce | February 4, 2021
Park City, Utah – February 4, 2021 – Enchantment Resort, The Tides Inn and Mii amo have partnered with GCommerce for digital marketing services. The three properties add to the growing list of luxury resorts with which GCommerce has been engaged to enhance digital marketing strategies and generate direct bookings. “We believe GCommerce will be a valuable partner in helping us to achieve our communications goals, stated Danielle Granillo, Executive Director of Marketing & Communications Enchantment Group. We look forward to working with them to convey to a broader audience the stories, experiences and special qualities that make...
Ten Ways to Boost Guest Confidence and Increase Loyalty Amid COVID-19
Amadeus Hospitality | August 12, 2020
Rethinking the guest experience, creating new standards, and committing to those standards will be vital in building future loyalists. COVID-19 has caused many to reflect upon the fundamental operations of our global society and our day-to-day lives, including the way we travel. In hospitality, many are wondering how an industry that is so reliant on personal interactions can recover from the crisis and earn back guest confidence. Moving forward, hotels that integrate the newest stringent standards into their operations – while also rethinking the guest experience – will be the first to see a positive revenue impact. Further emb...
The Adoption of a Long-Term Perspective in a Time of Crisis: Why Now Is Not the Time to Let Your Marketing and Communications Go Dark
Alan Young | March 24, 2020
By Alan Young It’s been just over a week since the World Health Organization declared the coronavirus, or COVID-19, a global pandemic. Since then, the information surrounding the continued transmission of the virus has evolved at a rapid pace, taking business owners and employees across industries for a wild, and notably scary ride. Each day, we awake to a news cycle brimming with critical updates that directly impact the well-being of our business, the experience of our clients, and find ourselves wondering: What could possibly come next? And now, as more closures commence around the world, social distancing practices go into effect,...
8 Ways Hotel Contact Centers Can Mitigate the Impact of COVID-19
Cloud5 Communications | March 23, 2020
As the hospitality industry faces unprecedented challenges due to the COVID-19 pandemic, millions of hotel reservations and airline bookings are being cancelled or postponed. It’s daunting to imagine that each caller wants to talk to a live person to ensure their transaction is handled correctly. This extraordinary call volume puts unparalleled stress on industry call center operations and your brand at risk. If calls are handled well, you have the chance to minimize revenue loss and grow customer loyalty. If not – you not only lose the short-term booking, but the lifetime value of the guest. In today’s environment, your call center ...
Learn How to Drive Employee Engagement and Improve Enterprise Communications With Beekeeper at HX: The Hotel Experience Powered by AAHOA
Beekeeper | November 5, 2019
Punch your HX Passport at Beekeeper Booth 1020, November 10 – 12, at the Javits Center in New York, for a chance to win $5,000! San Francisco -- Nov. 5, 2018 -- Beekeeper, the leading communication and operations platform for connecting a hotel’s non-desk workers across locations and departments, will be at HX: The Hotel Experience Powered by AAHOA next week. The digital operations platform is delivering the ultimate guest experience by cultivating an undeniably empathetic employee experience. Considering that the current hospitality workforce gap has reached unprecedented levels (with the U.S. Bureau of Labor Statistics estimating mor...
ALICE Unveils New Solution to Enhance Housekeeping Productivity and Save Costs
ALICE | June 4, 2019
New tools help streamline housekeeping operations, while improving guest experiences NEW YORK – June 5, 2019 – ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, today announced ALICE Housekeeping, a new solution for hotel housekeeping staff that optimizes room assignments and streamlines communication between each other as well as all hotel departments. The solution was designed with direct input from the challenges housekeepers face today and is part of an entirely customizable platform based on department needs. ALICE Housekeeping increases productivity and helps s...
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