/Tag: communication


Quore to Showcase Its Award-Winning Housekeeping Management and Engineering Solutions at HT-NEXT in New Orleans

Quore | April 2, 2019

Technology improves communications between guests and staff by streamlining housekeeping, guest relations, engineering, and every other aspect of running a hotel Franklin, Tenn. – April 2, 2019 – Quore, America's fastest-growing provider of workforce communication and engineering/housekeeping management technologies, will showcase its award-winning housekeeping, engineering and guest-relations solutions at HT-NEXT, to be held April 8 to 11 at the Hilton Riverside New Orleans. Produced by HTNG and Hospitality Technology magazine, the 2019 event will focus on "Authentic Innovation" to help hoteliers discover new solutions ...

Shaking Up Your Marketing Strategy: How Millennials Are Shaping the Way Hotels Operate

Lauren Hall | February 25, 2019

By Lauren Hall, Founder & CEO, iVvy As a hotelier, the process of (effectively) marketing to millennials might have initially presented itself as a rather daunting task. Just how much buying power and influence do millennials have? And how does that impact the hospitality industry? What are their travel behaviors and preferences? How can hotels readily appeal to the millennial generation without compromising their relationship with travelers of previous generations? Who and what should be the priority? More specifically, when addressing the group hospitality segment — what do millennials expect from meetings and events in 2019...

Beekeeper Vying to Be Named Hospitality’s Hottest Technology at ALIS 2019

Beekeeper | January 22, 2019

Operational communication platform improving hotels' bottom lines, reducing employee turnover, and helping hoteliers to better compete in the digital age San Francisco, Jan. 22, 2019 — When you're hailed as a "Top Rated Operations Product of 2019" for employee engagement and the technology is designed by a company ranked among the "Top 10 Best Places to Work in Hotel Tech 2019," then it's logical to be spotlighted during the highly anticipated America's Lodging Investment Summit (ALIS). Next week, Beekeeper will be one of five companies vying for the "Hottest Technology 2019" title during "The New ALIS Tech Challenge: What's Hot i...

At the Front Desk, Voice Inflection Can Change the Entire Meaning of What We Say

Cathy Cook | October 15, 2018

By Cathy Cook It has often been said that as much as 80% of communication takes place non-verbally. It is certainly true that facial expressions such as what we show with our eyebrows, our smiles (or lack thereof), and body language, which is what we show with our posture and gestures, all are essential for communicating. While communication is an important topic for all guest services departments, it is especially essential at the front desk because more often than not, they are the main point of contact for all guest requests. Although non-verbal communication is certainly essential, it is also important to focus on the subtleties of ...

Supercharging Hotel and Spa Storytelling in the 21st Century

Babs Harrison | July 16, 2018

By Babs Harrison The power to tell a compelling marketing story is in the palm of our hands. Literally. Your cellphone. And it just keeps getting better from there. This week I spent one and one-half days in downtown Phoenix at a traveling Facebook training for small businesses called Community Boost - it's scheduled to visit 50 cities by the end of 2018. Find out when it's coming to your town and go, I'll tell that to GMs, DoSMs, PR managers, not just staff with digital in their job titles. That's because a big message from the Facebook training is that the power to communicate our stories - via Facebook, also Instagram...

5 Ways to Build Soft Skills in Hospitality

April 9, 2018

A classroom can teach you hard skills that will help you land your first hospitality job. What's much harder to teach — and ultimately necessary to rise through the ranks to your dream job — are soft skills. Sometimes called people skills, soft skills address how you communicate, work with others, and handle the day-to-day aspects of your job. Try these 5 ways to work on your soft skills and impress your employers. 1. Listen to Others Active listening is key to success in hospitality. When you actively listen to a customer, you can not only understand what they need, but demonstrate that you hear them and proactively wo...

Communication – Key To Avoiding The HR Domino Effect

Thomas Mielke | December 28, 2016

By: Thomas Mielke | Georgianne Fsadni | Andrew Hazelton At the beginning of the year, AETHOS conducted an industry-wide survey, intending to shed light on the alignment between the HR function and senior leadership (click here to review the findings). Sixty-eight (68) senior corporate HR professionals, working predominantly in the hotel and restaurant industry in Europe, Asia and North America, participated. Sharing their views on performance-level expectations set by their respective company's senior leadership teams, they rated the adequateness of resources and support provided. The survey concluded that there was a substantial misali...

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