Chris K. Anderson | February 28, 2019
by Elizabeth Martyn and Christopher Anderson As the hospitality and service industry makes greater use of computer applications and virtual technology, personal contact with employees becomes increasingly important for customer satisfaction. In a recent report from the Cornell Center for Hospitality Research (CHR), we explore how those customer contact employees can be trained in the "how" of service, especially when employees are involved in service recovery. We are specifically looking at training in the key skills of employee engagement, communication, and attitude, because they have a strong effect on customers' evaluation of servic...
October 6, 2017
Waikoloa, HI – Oct. 6, 2017 – The iconic Hilton Waikoloa Village – a 62-acre Pacific playground located on the Kohala Coast of Hawaii's Big Island – proudly announces the appointment of Christopher Anderson as Director of Sales. In this role, Anderson will focus on group sales initiatives to drive business and revenue for the property. "We're proud to welcome Chris to Hilton Waikoloa Village as we strive to deliver authentic Hawaiian experiences," said David Givens, General Manager of Hilton Waikoloa Village. "Chris' background in a variety of destinations and distinct roles, combined with his drive to create exc...
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