chris mumford

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chris mumford

Hotel CEO Turnover 2018: A Study of the Top 50 Largest Hotel Management Companies

Chris Mumford | March 4, 2019

By Chris Mumford, Thomas Mielke, and Dominic Maurer Turnover of Chief Executives at the world's 50 largest hotel groups (as per HOTELS 325 2018 Listing) remained flat for 2018, with new faces appearing at the head of four companies, the same number as for the prior year. Changes in CEO positions were seen at G6 Hospitality, Extended Stay, Millennium & Copthorne and B&B Hotels. Of these, three were planned moves. Jennifer Fox's three-month stint at Millennium & Copthorne, though, can only be assumed to have been anything but planned. A sector turnover rate of 8% is well under the average for the general industry and speaks to...

The Evolution Of Private Clubs

Chris Mumford | February 7, 2019

By Chris Mumford The desire to be with and around other people is an innate human characteristic. In evolutionary terms, humans quickly worked out that strength in numbers equalled survival, and this need to seek connections and to form bonds with others has remained within us over time, even as the threats to our existence have altered and diminished. The need to band together to fend off attack or to kill for food has been replaced by a want for social interaction and companionship. For most, school is the first place we begin to form relationships with like-minded fellow humans and where we form groups, teams, cliques and gangs. In 1...

GDPR in the EU and UK: AETHOS’ 3 Steps for Complying with Employer Responsibilities

Chris Mumford | April 6, 2018

By: Chris Mumford, London GDPR. Four letters of the alphabet that are proving to represent one of the biggest challenges facing businesses in 2018. The General Data Protection Regulation (GDPR) comes into effect on 25th May across the European Union (including the UK) and impacts any organisation that operates within the EU and/or that processes data of EU citizens wherever they may be in the world. How organisations hold, store and process personal data will now be subject to higher, and more consistent, scrutiny with the potential penalty for non-compliance being significant. Much attention is already being given to how customer data ...

U.S. Travel Trends Index: International Travel Post-Executive Order Stronger Than Expected

Chris Mumford | June 6, 2017

In first TTI to measure effects of executive order on immigration, visits to the U.S. grew in April WASHINGTON (June 6, 2017)—More international visitors came to the U.S. than expected in April 2017, according to the U.S. Travel Association's latest Travel Trends Index (TTI)—defying expectations of slowed growth or outright decline in reaction to President Trump's controversial executive orders on travel and immigration, first issued January 27. In fact, international travel grew by about four percent year-over-year in April. Because the average international visitor embarks on a trip to the U.S. 56.9 days after thei...

The Uberisation of Employment

Chris Mumford | April 6, 2017

By Chris Mumford My father worked for the Midland Bank (better known today as HSBC) for 33 years. His brother, too, had been employed by the same bank. In addition, their father had similarly spent the majority of his professional life at Midland. Their respective generations were of a time when you picked a profession and, if you were lucky enough to be offered a job, you then dedicated your working life to one company until you reached retirement age. Such relationships between employer and employee engendered feelings of pride, security, familiarity and loyalty. It was not a model however that necessarily led to high performance, and...

Introducing the “Psychometric SWOT” Exercise for Effective Team Development

James Houran, Ph.D. | March 23, 2017

By James Houran, Ph.D. and Chris Mumford Growth. Expansion. Development. Progression. These words translate in a business sense to an increase in size, footprint, market share, revenue and profit or shareholder value. They are common aspirations of most companies eager to accelerate along an upward trajectory, as opposed to crisis managing a downward spiral. In the current climate, most hospitality operating businesses are in aggressive growth mode and faced with "positive problems," such as how to acquire new contracts, how to staff new openings, or how to satisfy growing customer numbers. For small- to medium-sized businesses in parti...

Nominee for “2016 Hospitality Leader of the Year”

James Houran, Ph.D. | January 18, 2017

By: James Houran, Ph.D. | Keith Kefgen | Chris Mumford The past year was full of compelling events and personalities within the hospitality industry, and looking back, many leaders stand out as strong contenders for the title of "Leader of the Year." To our way of thinking, anyone receiving this designation must exhibit true "servant leadership" by aligning people practices to business practices, and in so doing, bring about tremendous quantifiable results and return on investment (ROI) for all shareholders. For example, arguably the most obvious and easily defendable choice is Arne Sorenson at Marriott. He pulled off the biggest deal i...

M&A’s Impact On The Hotel Talent Market

Chris Mumford | September 27, 2016

By Chris Mumford What challenges will we face as the sector consolidates? "I expect there are a lot of people out on the market at present?" I have been presented with this supposition on a large number of occasions this year, mostly by small to medium sized hotel groups who are hopeful that the consolidation currently underway in the sector equates to an abundance of laid off talent that they can snap up. The thinking goes that the M&A activity currently underway such as the Marriott/Starwood and Accor/FRHI deals will result in the exit of senior executives from these companies thereby giving rise to an influx of highly experienced...

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