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Sense of Arrival Back at the Forefront
Larry and Adam Mogelonsky | October 13, 2021
By Larry and Adam Mogelonsky A keyword to keep in mind in this post-coronavirus era of travel is ‘friction’. While vaccine statuses will soon become ubiquitously digitized via uploads to a mobile wallet or shared amongst governmental databases referenced at each passport swipe, it’s the COVID-19 tests that present far greater an obstacle, in turn broadly impeding the hotel industry from reattaining 2019 occupancy figures. Until such time as antigen or rapid PCR tests are no longer required, getting across international borders is a steep burden in both the time taken to arrange the test prior to departure and the cost of the test ...
Reinventing The Welcome: Finally, Self Check-In Has Been Done Right!
Doug Kennedy | October 10, 2019
By Doug Kennedy For decades now, some hoteliers and many hotel tech providers have been pushing hotel guests to embrace self check-in procedures. I first heard of this concept as a budding young entrepreneur floating my business plan for a hotel industry training company to the top minds in lodging. The year was 1989 and my proposed company name was Check-Inn Training. I remember one industry icon in particular who, upon seeing the name on my binder, said “Bad idea young man.” He proceeded to hand me a copy of an article from what was then called Hotel & Motel Management, in which a headline read “Front Desk Staffs To Be Replaced...
Are Hotel Front Desks a Thing of the Past?
Dean Minett | September 10, 2018
By Dean Minett De-cluttering is a big business. Successful books like The Life Changing Magic of Tidying Up by Marie Kondo demonstrate the world's appetite for simplified living, while consultants have popped up all over Australia to help the people get rid of what they don't need. Similar thinking has found its way into business and technology. The Economist ran a piece in 2014 called "De-Cluttering the Company" in which the costly entrapments of bureaucracy are discussed. Eliminating clutter is also a hallmark of commercial technology. Disk drives and cable ports on laptop computers are becoming extinct as data is transferred increasi...
Survey Reveals Serious Flaws in Hotel Check-In
hospitalityPulse | November 14, 2016
hospitalityPulse polls travelers to uncover problems with the room assignment process; Only 23% of respondents say rooms are always ready when they check in prior to arrival [Santa Cruz, Calif. – October 14, 2016] – Findings from the hospitalityPulse "2016 Check-In Experience Survey" are in, and the results are raising flags about pre-assigning rooms, assigning them quickly and on-the-fly at arrival, and even getting guests into the rooms type they booked when making their reservations. The current influx of mobile check-in solutions further fuels the need for an automated solution for assigning the most optimal room for eve...
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