call center agent
8 Qualities of Top Performing Hotel Call Center Agents
Travel Outlook | November 17, 2021
How to pick a call center that’s right for your property Hotels in 2021 have a lot of catching up to do. 2020 and the first half of 2021 presented the hospitality industry with a whirlwind of challenges that still linger today. The road to recovery is just ahead, and many hotels are starting to rethink their sales strategies going forward. The events of 2020 forever changed the way we travel. Traveler’s want hospitality delivered on their terms, and it is up to hotels to pivot to meet those needs. One way hotels are rising to the occasion and meeting the needs of travelers is by utilizing a professional hotel call center to man ...
Capture Direct Bookings 365/24/7
Travel Outlook | January 12, 2021
The Real Advantage to Outsourcing Voice Reservations John Smallwood, CEO Travel Outlook January 2021 As we move forward positively into 2021, the hospitality industry is rethinking its strategies. A main priority will be to carefully review how bookings are made, and the cost associated with each booking method. Now is the time to ensure bookings made through your voice channel are always made promptly, professionally, and profitably. Hotels and the bottom line Missing bookings can dramatically affect a hotel’s bottom line, especially when the reservation opportunity was a direct booking thr...
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