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Travel Outlook | January 12, 2021

The Real Advantage to Outsourcing Voice Reservations   John Smallwood, CEO Travel Outlook     January 2021 As we move forward positively into 2021, the hospitality industry is rethinking its strategies. A main priority will be to carefully review how bookings are made, and the cost associated with each booking method. Now is the time to ensure bookings made through your voice channel are always made promptly, professionally, and profitably. Hotels and the bottom line Missing bookings can dramatically affect a hotel’s bottom line, especially when the reservation opportunity was a direct booking thr...