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Learn How To Approach & Engage in Difficult Conversations at the STRONG Leader Institute

Bryan K. Williams | March 11, 2019

30-Second Video By Dr. Bryan K. Williams One of the most frequently asked questions I get is "How do I handle difficult conversations with my staff?" I've found that leaders want to address subpar (and even mediocre) performance with their teams, but lack the skillset for how to do so effectively. One of our multiple sessions at the upcoming STRONG Leader Institute will be led by Alicia Santamaria, who is a subject matter expert on all areas of Workplace Conflict Management. Her session is called: Leadership Best Practices for Approaching and Engaging in Difficult Conversations In this session, she will explore four practi...

Dr. Bryan K. Williams Selected as Keynote Speaker for Les Clefs d’Or Canada Congress in Banff

Bryan K. Williams | February 20, 2019

Washington DC (February 20, 2019): Les Clefs d'Or Canada recently held its 12th National Congress in stunning Banff, Alberta. The Congress welcomed elite concierges and travel professionals from throughout Canada for a 4-day event to Engage, Educate and Elevate. The golden keys worn by Concierge signify their membership in our organization and are granted exclusively to those who have not only consistently demonstrated an unsurpassed knowledge of their respective communities, but by those who demand excellence of themselves when meeting the needs of their guests. Dr. Bryan K. Williams was the keynote speaker and challenged all attendees...

Free Service Excellence Training at the Baltimore Convention Center, Led by Dr. Bryan Williams

BWTV | February 18, 2019

Washington DC (February 18, 2019): Delivering world class service is what separates a good experience from a world-class, memorable experience. Visit Baltimore and its partners the Baltimore Convention Center and Centerplate invite the Baltimore business community to join us for a Day of Customer Service Training. Dr. Bryan K. Williams, a service excellence and leadership effectiveness expert will lead these sessions (Watch Bryan's Video). The goal is to assist organizations in various industries to elevate their service experience to world-class levels for both internal (team) and external customers. Bryan noted, "I'm looking forwa...

Where Are the STRONG Leaders?

Bryan K. Williams | May 16, 2016

By Bryan K. Williams What does it mean to lead? At least two conditions must be met. First, you must have a clear destination in mind. Secondly, at least one other person has to be following. If no one is following, then you are not leading. As John Maxwell once wrote, "if you think you are leading, but no one is following, then you are just taking a walk." However, strong leaders do more than just influence others to follow. Strong leaders are lifters. They encourage, inspire, challenge and recognize performance on a regular basis. Count yourself as blessed if you have ever been led by a strong leader. You may or may not have liked bei...

Service Excellence: 5 Ways to Elevate Your Personal Brand in 2016

Bryan K. Williams | January 12, 2016

Something is different when YOU are at work. It's up to you to determine if that "something" is positive or negative...it is never neutral. On this webinar, Bryan will discuss five ways to serve with excellence and become even more valuable in 2016! Use this opportunity to recharge and launch into this new year! This online event will be led by Dr. Bryan K. Williams. He is a keynote speaker, author and service consultant. Bryan is very passionate about helping companies reach high levels of service and organizational excellence. He travels globally to work with companies in various industries, and is the creator of the pop...

Strand Hospitality Assumes Management of Holiday Inn Express & Suites Atlanta Downtown in Georgia

Bryan K. Williams | November 3, 2015

November 3, 2015 - Strand Hospitality recently assumed management of the Holiday Inn Express & Suites Atlanta Downtown. This 173-room historic hotel, built in 1918, has been recently renovated offering both new innovations and historic charm. Located in the heart of Atlanta, the hotel is an easy walk to Philips Arena, Georgia Aquarium, and many other attractions. The property has 4,000 square feet of meeting space, including the rooftop Savannah Room with great views of the city. Strand is excited about the opportunity to build upon the successes of this great property. ...

Love Your Work: Leadership & Service Excellence with Bryan K. Williams

Bryan & B.Williams Enterprise, LLC | October 19, 2015

Professionalism is about doing what you are supposed to do, when you are supposed to do it, whether you feel like it or not. Work is not meant to be something that is begrudgingly done or tolerated. It's easy to spot someone who work with joy in their hearts. They don't see their customer as an interruption of their work, but rather the purpose of it. Topics: Week 1: Be Consistent Week 2: WOW Somebody Week 3: Learn Preferences Week 4: Universal Service Rules Week 5: Own Your Work Week 6: Love Your Work Contact us to learn how you can bring Dr. Williams into your organization. You will receive a complimentary module from our popu...

The Power of Owning Your Work: Leadership & Service Excellence with Bryan K. Williams

Bryan & B.Williams Enterprise, LLC | October 12, 2015

There is something very special about seeing someone who cares about what they are doing, how they are doing it, and who they are doing it for. In this week's video clip, listen as Bryan discusses an experience he had with a phenomenal team member from Whole Foods. Some people mistakenly believe that exceeding expectations is a gradual step up from meeting expectations. It is not. They are actually two…different...things. If you want to exceed, then you must intentionally think of ways to exceed. Those who own their work always look for ways to exceed. Topics: Week 1: Be Consistent Week 2: WOW Somebody Week 3: Learn Preferenc...

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