Bob Palloni | September 12, 2023
Why unlocking success comes down to choosing proven systems, not bright shiny objects By Bob Palloni The hotel industry is in a constant state of evolution, shaped by advancements in almost everything we use: from online travel platforms to the pervasive influence of social media on how people discover and book accommodations. As a result, the need for reliable and efficient technology, including a Property Management System (PMS) has become more critical than ever before. Amidst the continuous influx of new and innovative tools that reshape the travel and hotel sector, the task of determining which solutions are truly essential an...
Shortage of Labor Is a Growing Concern as 65% of Hoteliers Look to New Technology to Solve the Problem
Bob Palloni | April 26, 2023
By Bob Palloni In case you haven’t noticed – the hospitality industry is short on labor. Perhaps this statement comes as no surprise; after all, hospitality is notorious for exceedingly high turnover amongst talent. The average turnover rate in the hotel industry is around 73.8%, and in 2020 69% of hoteliers reported difficulties in finding qualified candidates for their open positions. Unfortunately, this trend was notably worsened by the pandemic, as industries like hospitality were heavily impacted by the mass departure of workers. In fact, the AHLA revealed that over 4.3 million hotel jobs were lost in the United States alone. �...
Studies Reveal Surprising Stats Behind Rapidly Changing Guest Expectations and How Hotels Can Use Tech to Meet Emerging Needs
Bob Palloni | April 13, 2023
By Bob Palloni, COO and co-founder of Skyware Hospitality Solutions Suppose I were to ask you to define a great guest experience today. In that case, your answer would – in all likelihood – differ substantially from the description of a great guest experience just a decade ago. The hospitality industry is no stranger to the tides of change; after all, ours is a market that exists to appeal to customer preferences. Humans are complex creatures with an equally complex, ever-changing set of values, needs, and preferences. But over the last decade, we’ve witnessed the rapid evolution and embrace of guest-facing technology, in addition to...
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