Bella the Virtual Agent
Stay Firmly Ahead of Guests’ Wants and Needs
John Smallwood, President of Travel Outlook | August 9, 2022
A solution to help secure lifelong returning hotel guests By John Smallwood, President of Travel Outlook August 2022 A good hotel is always a few steps ahead of its guests. Any experienced concierge will tell you that it pays dividends to anticipate guests' needs before they may even be aware of them. If a guest is checking in for a one-night stay, make them feel welcome by offering a later checkout time to better suit their schedule. If a family arrives around dinner time, hand them their room keys with a list of restaurant recommendations, and offer to have the concierge call ahead and make reservations if needed. Simple anticipat...
Anticipating Hotel Guests’ Needs
Travel Outlook | April 14, 2022
How Bella the Virtual Agent Can Help Your Hotel Handle Guests Needs as They Arise A good hotel is always a few steps ahead of its guests. Any experienced concierges will tell you that it pays dividends to anticipate guests' needs before they may even be aware of them. If a guest is checking in for a one-night stay, make them feel welcomed by offering a later checkout time to better suit their schedule. If a family arrives around dinner time, hand them their room keys with a list of restaurant recommendations and offer to have the concierges call ahead and make reservations if needed. Simple anticipatory actions, like offering an umbrella...
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