application program interfaces
ALICE | January 18, 2017
Technologies that were big in 2016, and are only getting bigger. HOTEL STAFF TECHNOLOGY. Ops is the new black. Happy staff = happy guests, and 2016 was the year where staff technology and back of house operations finally got the attention and validation it deserves. Until last year, most attention was on guest technology, particularly on guest apps and on guest-facing innovation, like keyless entry and in-room controls. Companies like Marriott and IHG poured millions into their mobile guest applications, while their staff were left to fumble with clunky, poorly designed systems. Staff are the heart of hospitality. Without them, hotels a...
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