andrew hazelton

/Tag: andrew hazelton

andrew hazelton

The Employee Benefit Hotel Businesses Can’t Afford Not to Offer

Andrew Hazelton | March 5, 2019

by Andrew Hazelton and Matt Peterson Hotel organizations in today's global marketplace compete heavily, not just among one another but also with other service-focused verticals and customer-facing businesses, in attracting and retaining top talent. Robust compensation and benefits packages certainly help meet candidates' conditions of satisfaction, but these are not enough anymore for retention in the absence of one specific benefit – namely, a company culture devoted to "employee engagement." Defining Employee Engagement Employee engagement is a very old premise, but it has become an increasingly hot topic for our industry over t...

Reimagining Sales Leadership With Josh Lesnick, President & CEO, Associated Luxury Hotels

Andrew Hazelton | September 26, 2018

By Andrew Hazelton AETHOS recently "picked-the-brain" of Josh Lesnick, President & CEO of Associated Luxury Hotels – the parent company of Associated Luxury Hotels International (ALHI) and Worldhotels. Both are leading global hospitality services organizations that specialize in luxury-level and upper-upscale independently owned or operated hotels and resorts around the world. Associated Luxury defines success as enabling their member hotels to maintain an independent identity while competing effectively with the world's biggest hospitality chains. Lesnick is no stranger to leading complex global teams, having recently served ...

Hospitality Leadership Series On ‘Professional Visibility’: The 3 Cs of Executive Presence

Andrew Hazelton | September 20, 2018

By: Andrew Hazelton, Philadelphia | Thomas Mielke, London Last month, we investigated what it takes to be visible in the professional market place and concluded with the suggestion that "visibility" is only worth something if it is tied to "relatability". In this article, we stipulate that the former and the latter should be complemented by "executive presence". Google "executive presence" and you'll be "inundated" with 163 million hits. You're bound to learn useful tips if you can somehow sift through this avalanche of material to find the tried and true nuggets of wisdom. Or, you could take the Dale Carnegie's course on public speakin...

Introducing the “FAIR” Interview – Four Traits Critical for Success in a Meritocracy

Andrew Hazelton | March 31, 2017

By Andrew Hazelton Whether through social media, internal referral systems or recruiters, companies searching for top talent consistently ask me and other AETHOS partners for advice and guidance on interviewing people to determine whether they will likely thrive in a meritocracy. That's the name of the game in today's hospitality industry – though not everyone is equally equipped to excel in such an environment. Wikipedia defines a meritocracy ( as "a political philosophy that power should be vested in individuals based on ability and talent. Advancement in such a system is based on perfor...

Hershey Entertainment & Resorts CEO Bill Simpson on Tradition and Technology in Business

Andrew Hazelton | February 8, 2017

By Andrew Hazelton Some atypical brands are both iconic and notable for their nostalgia factor. CEO Bill Simpson is the current steward of a business grounded in one of these rare brands – Hershey. Everyone knows and loves the chocolate, but Bill has worked for approximately 20 years to make Hershey Entertainment & Resorts (HE&R) a premier guest service company wrapped in a timeless destination that provides memories that are just as sweet. Bill was appointed CEO in January 2013 after holding a string of progressively senior leadership roles at the company. He joined the company in 1996 as general manager of Hershey Lodge....

Communication – Key To Avoiding The HR Domino Effect

Thomas Mielke | December 28, 2016

By: Thomas Mielke | Georgianne Fsadni | Andrew Hazelton At the beginning of the year, AETHOS conducted an industry-wide survey, intending to shed light on the alignment between the HR function and senior leadership (click here to review the findings). Sixty-eight (68) senior corporate HR professionals, working predominantly in the hotel and restaurant industry in Europe, Asia and North America, participated. Sharing their views on performance-level expectations set by their respective company's senior leadership teams, they rated the adequateness of resources and support provided. The survey concluded that there was a substantial misali...

Hotel CEOs Have a Payday in 2016

Keith Kefgen | November 7, 2016

By Keith Kefgen and Andrew Hazelton When we began our careers in the hotel business, it was widely thought that our industry paid executives rather poorly. Is that still true today? If CEO pay is any indication, it appears that stigma needs to change. In fact, based on our 20th review of hotel CEO pay, one could say that the industry is a vehicle for getting rich. Our analysis shows that the average pay check of a hotel CEO was more than $6M in 2015, while the average stock ownership was over $40M. Not bad for an industry with a tight-fisted reputation. Maybe more important than having a big pay check, we think CEOs should be graded on ...

Harnessing the Power and Prejudice of Glassdoor

Andrew Hazelton | October 25, 2016

By Andrew Hazelton Everyone is a chatty customer in the world of social media. It's no surprise therefore that brands are no longer created or its perceptions managed by marketers, but rather by consumers. And these talkative consumers now include your employees. Welcome to the new reality of transparency courtesy of the 500-pound social media gorilla called "Glassdoor." Glassdoor in concept… Founded by former Expedia veterans in 2007 and backed by Google Capital, the website offers a two-sided "marketplace" for employees to anonymously post salaries, interview questions and reviews of their employers. Sim...

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