ai-powered voice assistant
John Smallwood, President of Travel Outlook | May 4, 2022
The real impact on guests when hotels reduce services By John Smallwood, President of Travel Outlook May 2022 Over the last decade, labor costs have risen sharply. After the pandemic, labor shortages are plaguing businesses across the world, and the hospitality industry is no exception. Demand for workers has never been higher, yet universal labor shortages persist, causing problems for hotels, despite a sharp rise in travel. Two years removed from the pandemic; travel is back in a big way. Hotels everywhere are preparing for what is sure to be a record-breaking summer of travel, but they’re doing so with one hand tied behind their ...
Travel Outlook | February 24, 2022
SANTA FE, NEW MEXICO (February 24, 2022): Travel Outlook Premium Hotel Call Center® continues its introduction of BellaTM, the hotel industry’s first AI-powered voice assistant. The difference between Bella and other voice bots such as Siri or Alexa lies in her power to more accurately understand the question being asked by a hotel guest. Bella has been programmed with a new model of Natural Language Understanding software based on human conversations, resulting in a powerful new way for her to understand what guests are requesting, and for her to provide the correct answer. “We are encouraged by the reception Bella has receive...
The Penn State School of Hospitality Management | June 11, 2019
UNIVERSITY PARK, Pa. — Phillip M. Jolly, assistant professor of hospitality management, has been named inaugural recipient of the Elizabeth M. King Early Career Professorship. Jolly focuses his teaching and research on better understanding why people do what they do at work and how to leverage that knowledge to improve organizational performance and employee well-being within multifarious hospitality and related service environments. "It is a tremendous honor to be named the inaugural recipient of the Elizabeth M. King Early Career Professorship," said Jolly. "I'm excited by the opportunities that this endowment will provide me to enh...
Over Half of Large-Company CEOs Agree That Reducing Business Travel Will Lead to Long-Term Losses
The Cloud, The Cloud; Should PMS Data Reside in Thee, Mighty Cloud?
Amadeus Launches New Market Forecast Capability to Help Hoteliers Accurately Track Revenue and Manage Costs
Hotel Industry Foundation Increases Investment in National Ad Campaign to Attract More Workers as Record Travel Season Approaches
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