Adam Hoydysh | February 21, 2019
By Adam Hoydysh, Vice President of Hotel Sales at Plum When it comes to curating an exceptional guest experience from top to bottom, pre-stay to post-stay, hoteliers must pay mind to a number of factors and touch-points. What matters most to guests? Is it the property itself? Is it the local experience? Is it the room? Do they crave a more high-tech experience, or traditional high-touch service? What inspires guest loyalty in 2019? Within the modern hospitality climate, hotels are expected to offer a balance between high-tech and high-touch service, a personalized experience with data-backed insights, a share-worthy property aesthetic, ...
Adam Hoydysh | January 24, 2019
By Adam Hoydysh, Vice President of Hotel Sales at Plum There's no denying it — the modern consumer wants what they want when they want it, and how they want it. We've long since entered the 'Age of the Customer' and, in that same breath, the 'Age of Personalization.' Regardless the product or service, success in 2019 (and we would surmise, beyond) will be largely dependent on a brand's ability to continuously forge personal connections with customers while offering a consistently frictionless and convenient experience. To remain competitive in today's real-time world, brands need to effectively anticipate and deliver personalized,...
Why Hotels Should Be ServingUp Self-Service to Gain a Competitive Advantage and Inspire Guest Loyalty
Adam Hoydysh | January 3, 2019
By Adam Hoydysh, Vice President of Hotel Sales at Plum At its core, great hospitality is centered around the provision of excellent guest service and the consistent curation of an experience that meets or, better yet, exceeds guest expectations. While the defining elements of that desired experience may differ depending upon the guest, hospitality in the modern age is largely centered around guest personalization. The basic premise is that guests should have choices available to them, within every stay, that allows them to navigate a hotel property in a manner which appeals to their individual preferences. In some cases, this may call f...
U.S. Hotel Interest Coverage / Robert Mandelbaum and John B. Corgel, Ph.D.
Case Study: AKA, the Global Leader in Luxury Hotel Residences, Provides a Personalized Resident Experience Using Maestro Multi-Property Cloud PMS
RM Strategies & Best Practices for Pre-Opening Your Property
Nobody Asked Me, But… No. 218; Hotel History: Raymond Orteig and Charles Lindbergh
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