Join ALICE and Duetto for a pre-HITEC conversation about rethinking your hotel technology.
Hotels have invested in numerous technology systems to keep up with all the ways consumers can interact with them in the digital space, but are they set up to win in the future? Between a complex landscape of legacy technology, the abundance of analog operational processes, and a crowded field of providers trying to innovate in the hospitality space, many hotels have arrived at an expensive, inefficient tech stack. But advancements in cloud architecture and mobile technology represent an opportunity to migrate data and systems to an environment that lets hotels advance their revenue and guest engagement strategies. These new ideas have already been successfully implemented in most other service industries, lowering the cost of doing business, creating the ability to provide better service, and increasing the loyalty of their customer base.
In this webinar, ALICE and Duetto will share best practices for:
- Transitioning from legacy systems and analog processes to cloud-based applications built to meet guests’ expectations for digital convenience, while coordinating hotels’ back-office operations and fostering collaboration.
- Conceptualizing an IT stack less reliant on in-house systems that lets properties focus on guest service while technology specialists concentrate on innovation, integration and interoperability.
- Driving profitability by lowering costs for technology while increasing revenue through greater guest service and revenue strategies.
- Setting up a modern tech stack that aligns all stages of the customer journey to optimize the entire experience