Your Guests’ On-Property Experience Is Your Best Marketing
May 31, 2017 9:22am
ALICE provides the tools hoteliers need to optimize their guests’ experience in-stay. Stop by Booth 1245 at this month’s HITEC for a live product demo.
Marketing to your guests isn’t just about winning them over at planning and booking. Given the influence of TripAdvisor and social media in a guest’s decision to book with you over the competition, the “stay” phase of the customer journey is your biggest opportunity to win a loyal guest review. Indeed, “service” has been ranked the #1 most influential factor in a guest’s decision to leave a review.
But winning reviews isn't the only game in town. Learn how ALICE - the hospitality industry’s leading operations platform, which connects all the departments of your hotel for improved staff communication and task management - can make all the difference to your guests’ experience on-property and drive loyalty for years to come.
Hotels and resorts using ALICE’s staff, concierge, and guest engagement technology (which includes guest text messaging) have seen improvements in service increase guest satisfaction, with appreciable increases in bookings, loyalty, and revenue. You can read more about how ALICE helps optimize your guests’ on-property experience here.
If you’re looking to move your marketing to include the guests’ on-property experience itself, stop by Booth 1245 to meet the ALICE team and see a live presentation of our technology. Hoteliers interested in attending HITEC for free can email us at firstname.lastname@example.org for more information. We also invite you to book a meeting in advance, for a personalized demo of ALICE.
By joining all the departments of your hotel with a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. ALICE’s main product - ALICE Suite - brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and SMS tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module can be integrated with your PMS, POS, and third party management systems. ALICE’s partners include 3-5 star independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. Third-party service providers also leverage the ALICE API. ALICE was founded in 2013 by Justin Effron, Alex Shashou, and Dmitry Koltunov, and has raised $13.5M to date.
Contact: Lola Feiger
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