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By Katie Scheer

First impressions are paramount since they are highly accurate; how you are instantly evaluated can make or break your success. And you have heard before that a first impression is made within 5 seconds, but I believe it’s faster. Why? Personal experience– I get a feeling about something or a situation within 2 seconds (don’t you?). The science- 20 million billion bits of information move around our brains every second, and it calculates sounds, sights, smells, taste, touch, and thoughts in every moment at the same time (from The Phenomenal Experience). This means we need to up our game and make sure that we control the impressions that we are making.

Mr. Carnegie certainly simplifies this, doesn’t he? How do you come across? You don’t get a second chance to make a good first impression. If we can master each of these four types of contacts, we will make our stepping stones that take us to ongoing success personally and professionally. Let’s dive into mastering each of these during a first impression encounter…

I challenge you to make a commitment: we will make a good impact on the first impression EVERY time.Have more to add? Add your comments; we would love to hear from you.  Want a free printable of "The Four Things that Impact First Impressions" that you can use in your personal and team training?  It is all yours, just click here.

About ProSolutions

ProSolutions is a consulting firm focusing on the hospitality industry dedicated to improving the customer experience by helping companies be the best they can be with exceptional customer service and sales processes, all supported by smart pricing.

The company’s solutions center around three areas:  mystery shopping (featuring actionable recommendations with every evaluation), competitor pricing analysis (target pricing opportunities by seeing your pricing compared to your competitors), and training & certification (in-person and/or computer-based training customized to your team and needs). 
For more information, please visit www.prosolutions.net.

Contact: Katie Scheer

katie@prosolutions.net / (407) 538-6619

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