Bowie, MD (August 5, 2014) – West Inn & Suites has signed with BWTV from B.Williams Enterprise, LLC. The hotel’s BWTV subscription brings world-class service education to the hotel and both of its award-winning restaurants.
“Bryan Williams is simply a must! His Leadership and Guest Service training are inspirational, applicable and fundamental to any successful business. He is a master of delivery and his content will thoroughly engage your team”, said Kimberly Akers Malaspina, VP of West Hospitality.
West Inn & Suites is one of the top hotels in the world for families, based on online reviews from TripAdvisor, and is consistently ranked as the #1 hotel in beautiful Carlsbad, CA. Its two popular restaurants feature fresh crops and ingredients from West’s private, 3-acre farm. Chef Eugenio Martignago and his culinary team provide a seasonally-inspired menu with classic French and Italian influences.
“I am so excited to welcome West Inn & Suites to the BWTV learning community. Our BWTV online library will be a great tool to supplement their ongoing training efforts”, added Bryan K. Williams, Founder & Chief Service Officer of BW Enterprise, LLC. “It is a phenomenal property, and I’ve been privileged to personally provide training and consulting for their team over the last several years.”
The vision behind BWTV is to offer engaging, dynamic, and actionable training material. Each of the modules are carefully chosen to focus on what is needed to consistently deliver an exceptional service experience to all customers.
For a demo of BWTV, please contact us at [email protected] or call us at 240-401-6958.