Want To Hear What Your Reservations Agents Are Saying Right Now To Callers?
April 5, 2018 12:14pm
For a limited time, Kennedy Training Network (KTN) is offering a complimentary round of reservations mystery shopping reports for all new prospective clients. KTN’s team will produce 4 complimentary reports, scored according to its baseline reservations sales call criteria and targeting different agents.
Each mystery shopping report will be sent via email, including a link to a scored checklist, plus commentary and sales coaching tips from a KTN Reservations Coach. Best of all, reports include a link to the audio recording of the actual conversation, so you can listen to what callers are hearing your agents say.
Shop calls will begin shortly after requested; all scored call reports will be completed and ready for review within 10 days for those who respond first.
Doug Kennedy says, “If you’re looking to coach agents on maximizing direct bookings, it’s important for leaders to hear what they’re currently saying. Many KTN clients have found it was way past time to update their scripting for callers who have already shopped online on their smartphone. Our criteria points to what it takes to close sales from channel-surfing prospects.”
To take advantage of this offer just shoot over an email to KTN President Doug Kennedy. firstname.lastname@example.org For more information on KTN’s telephone mystery shopping services, or to learn about training workshops and private, live webinars visit www.kennedytrainingnetwork.com
Tags: kennedy training network,
Kennedy Training Network (KTN) is the lodging industry’s best source for customized hotel training workshops, conference presentations, and private individual hotel team webinars. KTN specializes in reservations sales, hospitality and guest service excellence, hotel sales training, and front desk upselling. KTN is also a leading provider of hotel telephone mystery shopping for hotel brands, management companies, and individual hotels from all market segments. Contact KTN at email@example.com or call (954) 533.9130 or visit www.KennedyTrainingNetwork.com
Contact: Douglas Kennedy
Update Your 800 Message on Hold to Encourage Direct Bookings and Cross-Sell
All Guest Services Staff Should Love Guests’ “Buts”
Hospitality Requires Stepping Into “Character" Like an Actor on a Stage
How Video Tools and Screen Sharing Can Help Today’s Hotel Salespeople Stand Out
Why I STILL Pick up Trash in Hotel Lobbies
How Much Does It Cost To Generate A Voice Reservations Inquiry? How Much Are You Investing In Properly Following-Up?
TRACK/ResortsandLodges.com and Doug Kennedy Announce Upcoming Webinar for March 13
Get Your Hotel Operations Team Onboard The Tricycle of Guest Service
6 Presentation Tips for Leaders Who Fear Speaking at Meetings or Conferences
The Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts - The Human Heart
Trends in Reservations Inquiry Call Volumes: Is There More to the Numbers?
Thanks to Erika at Omni Resort at ChampionsGate for a Perfect Front Desk Welcome!
Kennedy Training Network Appoints M. Cathy Cook as Executive Director of Training & Development
When Guests Complain, Be All EARS!
Measuring and Incentivizing Front Desk and Reservations Upselling
7 Trainer’s Tips for Hotel Reservations Sales Success
Leadership Lessons Learned From Being a Guest When the Hotel Was Overbooked
Hotel Sales Best Practices for the Era of Electronic Inquiries
How Did The Bartell Hotels’ Call Center Capture 7% More Revenue From 11% Fewer Calls?
Airline Service: Stop Complaining, Start Complying and Be Grateful For Super Low Fares!
Please login or register to post a comment.