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For a limited time, Kennedy Training Network (KTN) is offering a complimentary round of reservations mystery shopping reports for all new prospective clients.  KTN’s team will produce 4 complimentary reports, scored according to its baseline reservations sales call criteria and targeting different agents.

Each mystery shopping report will be sent via email, including a link to a scored checklist, plus commentary and sales coaching tips from a KTN Reservations Coach.  Best of all, reports include a link to the audio recording of the actual conversation, so you can listen to what callers are hearing your agents say.

Shop calls will begin shortly after requested; all scored call reports will be completed and ready for review within 10 days for those who respond first.

Doug Kennedy says, “If you’re looking to coach agents on maximizing direct bookings, it’s important for leaders to hear what they’re currently saying.  Many KTN clients have found it was way past time to update their scripting for callers who have already shopped online on their smartphone. Our criteria points to what it takes to close sales from channel-surfing prospects.”

To take advantage of this offer just shoot over an email to KTN President Doug Kennedy.   For more information on KTN’s telephone mystery shopping services, or to learn about training workshops and private, live webinars visit

About Kennedy Training Network

Kennedy Training Network (KTN) is the lodging industry’s best source for customized hotel training workshops, conference presentations, and private individual hotel team webinars.  KTN specializes in reservations sales, hospitality and guest service excellence, hotel sales training, and front desk upselling.  KTN is also a leading provider of hotel telephone mystery shopping for hotel brands, management companies, and individual hotels from all market segments. Contact KTN at or call (954) 533.9130 or visit

Contact: Douglas Kennedy / (954) 533.9130

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