Volara and Two Roads Hospitality Partner to Bring Voice-Based Guest Experiences and Staff-Facing Solutions to Motif Seattle, Thompson Seattle and Carmel Valley Ranch
November 15, 2018 10:20am
15 Two Roads hotels will be live with Volara’s secure, accurate and integrated voice-based conversation management platform in 2019
New York — November 15, 2018 — Volara – the voice hub for the hotel industry – has been selected by Two Roads Hospitality as its official voice technology platform. Motif Seattle, A Destination Hotel, and Thompson Seattle are already live with Amazon’s Alexa technology powered by Volara and Carmel Valley Ranch in Carmel Valley, Calif., will begin rollout later this month. Next year, fifteen of the company’s lifestyle hotels will deploy Volara’s software that enables voice-based conversations with guests to be managed in real-time on any of the leading natural language processing platforms.
At Motif Seattle and Thompson Seattle, Volara’s patent-pending Accuracy Engine is ensuring that guests receive the information or services they requested. Guests can ask the Volara-powered device for various amenities and hotel information, such as the WIFI password or hours of operations for hotel gyms, restaurants and bars, as well as request local recommendations for the best places to dine, shop, listen to music, grab a cocktail and more. Guests can also control the television or request their car from the valet with a simple voice request. All requests are routed through Volara’s secure integrations hub into the hotel’s existing software – including Amadeus Service Optimization, Sonifi, Honeywell and Zingle – for execution.
Team members at these properties also are benefitting from using the Volara-powered Alexa to support their workflow. Whether room attendants, bell attendants, engineers or guest services managers, hotel staff are engaging with Alexa to seamlessly open maintenance tickets, make pickup requests, set room statuses and access training materials.
“With the rapid consumer adoption of voice technology, we are thrilled to be one of the first hospitality companies to lead the charge in delivering a natural, intuitive extension of our personalized service through Volara’s software on Amazon’s Alexa,” said Andrew Arthurs, Chief Information Officer for Two Roads Hospitality. “Our collaboration with Volara allows us to provide a seamless in-room voice experience while driving productivity enhancements on property, ultimately enhancing guest interaction and improving their engagement with our team.”
“Our team takes great pride in delivering memorable guest experiences with a personal touch,” said Steve Sasso, Motif Seattle General Manager. “This new technology is enabling our team to be more effective, while allowing our guests the intuitive option to use voice technology to engage with us from the comfort of their guest room.”
“Volara is delighted to be providing Two Roads hotels and resorts with cross-property conversation management, increased guest privacy protections, secure integrations with existing technologies, and improved accuracy among guest interactions,” said David Berger, Volara CEO. “By turning the Echo device into a compliant hotel business tool, each property will benefit from its own unique integrations set, whether it’s enabling a voice interface for the television, a voice interface for item and service requests, a voice interface for the concierge, or even voice-controlled access to music content.
“We are proud of our partnership with Two Roads Hospitality that is bringing voice-enabled experiences to guests of these distinctive, lifestyle hotels,” he said. “With our technology, guests will be understood by voice technologies like Amazon’s Alexa more accurately and securely than they would at home, resulting in an improved guest experience that ensures they get what they want when they want it.”
two roads hospitality,
Volara is THE provider of custom voice-based solutions for the hospitality industry. It’s the only provider of voice-based solutions to the hospitality industry with the Alexa for Business Service Delivery Designation from Amazon and is a launch partner of Alexa for Hospitality. Volara's proprietary software creates a hotel business tool atop the leading smart speakers and natural language processing platforms. Volara's proven best practices ensure high utilization rates and an optimal guest experience that creates personal and remarkable engagement with brands. Volara is the largest manager of Alexa devices in the enterprise today and over a million people have used voiced-based solutions powered by Volara. To learn more about Volara, visit https://volara.io/.
Contact: Barb Worcester
Created in September 2016, Two Roads Hospitality is an international lifestyle company encompassing an unrivaled collection of distinctive properties, passionate people, and remarkable experiences around the globe. The company is named for the recently-merged Commune and Destination Hotels, bringing together over 40 years of combined expertise exclusively dedicated to the boutique and lifestyle space. Comprised of Joie de Vivre Hotels, Thompson Hotels, Destination Hotels, tommie and Alila Hotels & Resorts, the company is the leading operator of independent hotels with more than 85 properties in eight countries and growing, also boasting an extensive roster of award-winning restaurants and bars, stunning vacation residences, world-class golf courses, and indigenous spa and wellness offerings. For more information on Two Roads Hospitality, visit www.TwoRoadsHotels.com, follow us on Twitter or like us on Facebook.
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