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DALLAS – July 6, 2016 – UniFocus, the Dallas-based provider of the service industry’s most comprehensive workforce management systems and tools, announces the engagement of a new CISO function, to be headed by cyber-security expert Patrick Glennon. The CISO function will take UniFocus’ already intense focus on information security to the next level, ensuring ongoing upgrades and innovations that will keep internal and customer data inviolate. It will also spearhead the expansion of colocation and cloud facilities for UniFocus in the U.S. and abroad.

“UniFocus is committed to working with the best resources in the business to protect the confidentiality of our clients and integrity of our data. We have benefited from Patrick’s expertise before and are confident that with his excellent counsel now, we’ll continue to stay ahead of the curve, particularly as we upgrade and expand our data centers worldwide,” said UniFocus founding partner and CEO Mark Heymann.

Prior to his current engagement with UniFocus, Glennon spent eight years as a vice president and technology director in JP Morgan’s Consumer and Internet Banking division. There he oversaw a portfolio of applications and program, all in a highly complex security and regulatory environment. These included a flagship reporting and business intelligence platform and applications in fund accounting, fund performance analytics, and mandate compliance, both in the U.S. and in Australia. 

Glennon has held vice president, C-level, and consulting roles in application, infrastructure, data forensics, and program management, and has been an expert witness in federal arbitration and litigation scenarios.  He served as chief technology officer for UniFocus from 2002-2005.

About UniFocus

Founded in 1998 by seasoned industry executives, UniFocus started out measuring guest satisfaction for clients in hospitality. The company added a dedicated meeting planner feedback tool and a mystery shopper function before evolving into the workforce end of business -- labor management, time and attendance and employee feedback. In 2014, an employee engagement tool was instituted and the three disciplines – labor management, engagement and customer satisfaction – came together to create Total Workforce Performance. UniFocus offers a wide range of training and educational opportunities that teach best practices and skills necessary to improve productivity. Custom consulting services are also available on demand.

Based in Dallas, UniFocus has grown to become one of the largest performance management firms in the service sector, supporting thousands of locations globally in more than 100 countries. It is ranked among America’s fastest growing privately owned companies in the Inc. 5000. UniFocus, 2455 McIver Lane, Carrollton, TX 75006; 972-512-5000;;; Facebook: @UniFocus; Twitter: @UniFocus.

Contact: Brock Talbot / 212-980-9231

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